Meridian Care Monte Vista
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High staff turnover (57%)
- High RN turnover (67%)
Bottom 25% in Texas · Critically understaffed (RN) · Above recommended total nurse staffing · $21,645 in fines
What this means for your family
While some families have found the rehab and nursing teams to be compassionate, the facility has a documented history of critical safety failures, including preventable fractures and severe wound neglect. If you choose this facility, you must implement a rigorous daily inspection routine for bedsores and monitor all medication administration closely.
Google Reviews
Google Reviews
28 reviews on Google“Families should exercise extreme caution due to multiple reports of severe medical neglect, including unmanaged bedsores and preventable fractures. While some long-term residents have experienced compassionate care from the nursing and rehab teams, there are recurring, critical allegations regarding patient safety and staff accountability.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate rehab and nursing teams
- Professional administrative staff
- Clean and well-maintained rooms
- Engaging activities programs
Concerns
- Severe medical neglect and wound care failures (mentioned by 2 reviewers)
- Patient safety issues including falls and fractures (mentioned by 2 reviewers)
- Poor communication and unprofessional front desk service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
The owner provides personalized responses by addressing reviewers by name and acknowledging specific details in positive reviews. For negative feedback, they attempt to offer direct contact for resolution and express a commitment to improvement.
Questions for Your Tour
- 1We've heard wonderful things about your rehab and nursing teams; could you tell us more about how they support residents during their recovery?
- 2How does the nursing staff manage medication schedules to ensure everything is administered accurately and on time?
- 3What specific protocols do you have in place to prevent falls and ensure resident safety during the night?
- 4How do you handle wound care and specialized medical treatments to ensure residents are comfortable and healing?
- 5We noticed your team is active in responding to feedback; how does the administration typically communicate important updates or changes to families?
- 6What kind of engaging daily activities or social programs are available to help residents stay connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I can’t say enough about the staff on the second floor; the respiratory team, nurses and CNAs, the rehab team and activities director are amazing, very caring and compassionate providers.”
“The staff and the cook has served great help and good tasting food , I do come here ar difference times of the day and always the rooms are clean bed is made up with clean sheets and blandet, He is help with kindness.”
“YOU ARE GOING TO ENCOUNTER UNEXPLAINED BRUISES, FRACTURES, UTI'S AND MUCH MORE . LYING AND COVERING UP BEGINNING WITH JOHN, THE ADMINISTRTOR OF THIS HORRIBLE PLACE”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 64 deficiencies across 13 surveys, with most (41) triggered by family complaints about care issues. Recurring problems include medication management errors, inadequate care planning, and infection control failures. While the facility reports correcting each violation, the persistent complaints and repeated issues in the same areas—particularly medication safety and care planning—suggest ongoing quality concerns that families should carefully evaluate.
Mar 20, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Feb 13, 2026Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nov 25, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 19, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jun 20, 2025Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Federal Penalties
Fine
Mar 20, 2026
$14,020
Fine
Aug 3, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Rj Meridian Care Alta Vista LLC
for profit
JUANITA SANCHEZ
Chain Affiliation
Rj Meridian Care
5 facilities nationwide
Ownership & Management
Owners
Balentine, Jay
Owner
Lozano, Ramiro
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit meridiancare-montevista.com
Medicare data downloads
Original nursing home datasets
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