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Nursing HomeMedicaid

Salemhaven

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

23 Geremonty Drive, Salem, NH 03079110 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 60 Google reviews

5
4
3
2
1
Salemhaven Nursing Home in Salem, NH — Street View
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What this means for your family

Salemhaven is highly regarded for its dedicated nursing staff and clean, welcoming environment, making it a strong candidate for long-term care. However, families should be proactive in establishing clear communication channels with floor staff, as some reviewers have reported difficulties with phone responsiveness and administrative coordination.

Google Reviews

Google Reviews

60 reviews on Google
Salemhaven is generally well-regarded for its attentive nursing staff and clean, organized environment, with many families praising the quality of care provided to their loved ones. However, some reviewers have raised concerns regarding administrative communication, responsiveness to phone inquiries, and occasional lapses in medical coordination for specific dietary or treatment needs.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities8.0Meds5.0MemoryN/AComms4.0ValueN/A

Strengths

  • Attentive and caring nursing staff
  • Clean and well-maintained facilities
  • Engaging activities and entertainment
  • Supportive administrative transition process

Concerns

  • Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
  • Delays in medical/dietary adjustments (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(20)'20(18)'22(12)'24(2)'25(2)

Distribution · 101 analyzed

5
55
4
14
3
17
2
4
1
11

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has a strong rating for staffing; could you walk me through how your nursing team coordinates care to ensure residents receive timely attention?
  • 2Given that staying connected is important to our family, what is the best way for us to reach the nursing team or administration if we have questions about our loved one's care?
  • 3We understand that medical and dietary needs can change quickly; what is your internal process for ensuring those adjustments are implemented promptly once a doctor's order is received?
  • 4The activities and entertainment here seem to be a real highlight for residents; could you tell me about the most popular events your residents are currently participating in?
  • 5With the recent health inspection results in mind, what specific steps is the facility taking to address those areas and improve the overall quality of care?
  • 6Since we value proactive communication, how does your team keep families updated on changes in a resident’s health or daily status?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff on floor two are the best. All the nurses are very friendly and take care of the family as well as residents.

Family member · 2022☆☆☆☆

The staff at Salem Haven have been amazing, caring and always communicates with my husband with any questions

Long-term resident's family · 2023★★★★★

A very highly recommended place to send your loved ones if they need any kind of care. The staff are very friendly and caring... They make your loved ones feel like home.

Family member · 2018★★★★★
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.8%
Worse than Avg
Here
78.8%
US
93.4%
NH
96.9%
Rockingham
93.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NH
12.1%
Rockingham
7.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
19.4%
NH
26.3%
Rockingham
24.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.0%
Better than Avg
Here
16.0%
US
19.5%
NH
19.1%
Rockingham
23.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
14.4%
NH
21.8%
Rockingham
20.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NH
98.0%
Rockingham
97.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
79.7%
NH
83.0%
Rockingham
84.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.3%
Better than Avg
Here
93.3%
US
81.8%
NH
86.5%
Rockingham
85.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
NH
1.4%
Rockingham
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Well above state avg (4.0)

Salemhaven has 25 federal deficiencies across three annual surveys with no complaint-triggered violations, indicating families haven't filed reports about urgent safety concerns. The facility shows recurring issues with fire safety systems, infection control, and medication management that persist across multiple years. While all deficiencies have correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges that warrant careful consideration during your visit.

Aug 14, 2025Routine
11
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0913Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure operating rooms are properly protected and written records are maintained and available for inspection.

0565Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

Aug 8, 2024Routine
7
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Aug 2, 2023Routine
7
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0351Minimal · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0920Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Salemhaven

Organization Type

nonprofit

Ownership & Management

Key personnel

Milliard, RaymondContracted Managing EmployeeMilliard, RaymondOfficer / DirectorMurray-Potrin, KathyOfficer / DirectorMurray-Potrin, KathyOfficer / DirectorCovenant HealthManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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