Salemhaven
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 60 Google reviews

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What this means for your family
Salemhaven is highly regarded for its dedicated nursing staff and clean, welcoming environment, making it a strong candidate for long-term care. However, families should be proactive in establishing clear communication channels with floor staff, as some reviewers have reported difficulties with phone responsiveness and administrative coordination.
Google Reviews
Google Reviews
60 reviews on Google“Salemhaven is generally well-regarded for its attentive nursing staff and clean, organized environment, with many families praising the quality of care provided to their loved ones. However, some reviewers have raised concerns regarding administrative communication, responsiveness to phone inquiries, and occasional lapses in medical coordination for specific dietary or treatment needs.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Clean and well-maintained facilities
- Engaging activities and entertainment
- Supportive administrative transition process
Concerns
- Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
- Delays in medical/dietary adjustments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a strong rating for staffing; could you walk me through how your nursing team coordinates care to ensure residents receive timely attention?
- 2Given that staying connected is important to our family, what is the best way for us to reach the nursing team or administration if we have questions about our loved one's care?
- 3We understand that medical and dietary needs can change quickly; what is your internal process for ensuring those adjustments are implemented promptly once a doctor's order is received?
- 4The activities and entertainment here seem to be a real highlight for residents; could you tell me about the most popular events your residents are currently participating in?
- 5With the recent health inspection results in mind, what specific steps is the facility taking to address those areas and improve the overall quality of care?
- 6Since we value proactive communication, how does your team keep families updated on changes in a resident’s health or daily status?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff on floor two are the best. All the nurses are very friendly and take care of the family as well as residents.”
“The staff at Salem Haven have been amazing, caring and always communicates with my husband with any questions”
“A very highly recommended place to send your loved ones if they need any kind of care. The staff are very friendly and caring... They make your loved ones feel like home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Salemhaven has 25 federal deficiencies across three annual surveys with no complaint-triggered violations, indicating families haven't filed reports about urgent safety concerns. The facility shows recurring issues with fire safety systems, infection control, and medication management that persist across multiple years. While all deficiencies have correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Aug 14, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Aug 8, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Aug 2, 2023Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Salemhaven
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit salemhaven.com
Medicare data downloads
Original nursing home datasets
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