Nursing HomeMedicaid Medicare 5-star

Cedar View Rehabilitation and Healthcare Center

Strong Medicare quality ratings; public reviewers often praise clean, modern, and well-maintained facility. Still worth an in-person visit.

480 Jackson Street, Methuen, MA 01844|106 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 351 Google reviews

(978) 686-3906 Directions Website

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2flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)
RN turnover reported at 56%

No Medicare penalties on record · Zero findings in latest survey

Source: Medicare data

What this means for your family

Cedar View Rehabilitation and Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: clean, modern, and well-maintained facility and effective physical and occupational therapy programs. Review the component ratings and current source records before deciding.

Google Reviews

351 public Google reviews available

Cedar View Rehabilitation and Healthcare Center receives highly polarized feedback. Many families praise the facility's cleanliness, modern appearance, and the effectiveness of the physical and occupational therapy teams. However, a significant number of reviewers report serious concerns regarding neglect, language barriers with nursing assistants, inconsistent medication administration, and poor communication with management.

Quality Themes

Tap a score for details

Strengths

Clean, modern, and well-maintained facility
Effective physical and occupational therapy programs
Friendly and welcoming reception staff
Attentive care from specific nursing and therapy staff

Concerns

Inconsistent or delayed response to call lights and patient needs (mentioned by 9 reviewers)
Language barriers with nursing assistants hindering communication (mentioned by 4 reviewers)
Medication management errors and delays (mentioned by 5 reviewers)
Understaffing, particularly on weekends and nights (mentioned by 6 reviewers)
Poor communication from management and administration (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 230 analyzed

181

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that staffing levels can fluctuate, what is your specific process for ensuring timely responses to call lights, especially during weekend and evening shifts?
2I noticed that medication management is a high priority; could you walk me through the safety protocols you have in place to prevent errors and ensure timely administration?
3How do you support clear communication between nursing assistants and residents to ensure that care needs are understood and met effectively?
4I see that you actively engage with feedback online; how does your management team incorporate family concerns into your day-to-day operations and facility improvements?
5What does the daily activity schedule look like for residents, and how do you encourage participation to ensure everyone feels connected and engaged?
6In the event of a medical change or emergency, what is your standard protocol for communicating updates to family members in a timely manner?

Personalized based on this facility's data

Key Review Excerpts

“The physical therapy and occupational therapy teams were first rate.”

Long-term resident's family · 2025★★★★★

“The 'higher ups' that make the decisions about your loved ones care, do not consider the person who needs care. You must be the strongest and the most vocal advocate for your family member.”

Family member · 2024★☆☆☆☆

“Facility was very clean, but not equipped to handle rehab patients. PT/OT understaffed leaving sessions rushed or canceled completely.”

Rehab patient's family · 2025★☆☆☆☆

Source: 230 Google reviews in the current analysis set; Google reports 351 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.35hrs

47%

Registered nurses for medical care

Total Nursing

3.66hrs

89%

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

56%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility73.3%

Worse than Avg

Here

73.3%

12.8%

15.5%

Essex

23.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility11.1%

Better than Avg

Here

11.1%

15.4%

21.4%

Essex

26.3%

Residents whose walking got worse

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

14.1%

15.4%

Essex

15.3%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.6%

Essex

92.3%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility15.8%

Better than Avg

Here

15.8%

19.0%

21.2%

Essex

22.9%

Residents needing more daily help over time

↓ Lower is better

This Facility10.5%

Better than Avg

Here

10.5%

13.9%

16.4%

Essex

15.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.6%

Better than Avg

Here

98.6%

82.0%

78.3%

Essex

80.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility94.7%

Better than Avg

Here

94.7%

79.8%

77.7%

Essex

77.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.4%

Essex

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

18findings in history

Latest survey: 0 · well below MA avg (8.9)

Cedar View has 18 deficiencies across three surveys, all corrected by the facility. The main recurring issues involve fire safety and smoke protection systems, care planning and resident assessments, and specialized rehabilitation services. Fire safety problems with smoke barriers appeared in multiple surveys, suggesting ongoing challenges in this area. While all deficiencies were addressed, families should inquire about current fire safety measures and care planning processes during visits.

Jan 14, 2026Routine5 findings

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jan 24, 2025Routine9 findings

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Feb 21, 2024Routine4 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cedar View Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

89 facilities nationwide

Chain avg rating: 3.0/5 · Rank 1 of 80 (Highest rating)

Ownership & Management

Owners

Yr 2013 Investment Tr Ua 03252013

Owner (parent company) · Organization

23%

Flagler, Osher