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Nursing HomeMedicaid

Saint Teresa Rehabilitation & Nursing Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

519 Bridge Street, Hanover Hill · Manchester, NH 0310451 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 32 Google reviews

5
4
3
2
1
Saint Teresa Rehabilitation & Nursing Center Nursing Home in Manchester, NH — Street View
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What this means for your family

The facility is highly regarded for its communication and compassionate care, making it a strong choice for many families. However, given past reports of neglect in memory care, we recommend that families with loved ones in dementia units conduct frequent, unannounced visits to ensure care standards remain high.

Google Reviews

Google Reviews

32 reviews on Google
Saint Teresa Rehabilitation & Nursing Center receives overwhelmingly positive feedback from families who praise the compassionate, attentive, and professional staff. While the majority of reviews highlight excellent communication and a welcoming environment, there are historical reports of serious neglect regarding hygiene and pressure sore management in memory care patients. Families considering this facility should feel confident in the staff's dedication but remain vigilant regarding daily care standards.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean8.0Activities10.0Meds10.0Memory5.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective communication with families
  • Person-centered approach to care
  • Clean and well-maintained facility

Concerns

  • Inadequate hygiene and pressure sore management for memory care residents (mentioned by 2 reviewers)
  • Inconsistent LNA responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(2)'22(1)'24(2)'26(1)

Distribution · 35 analyzed

5
29
4
2
3
1
2
0
1
3

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the management is very active in communicating with families online; how do you typically keep us updated on our loved one's daily progress?
  • 2What specific protocols do you have in place to ensure skin integrity and hygiene are closely monitored for residents in the memory care unit?
  • 3How do you ensure that the nursing assistants are able to respond promptly to call lights, especially during busy shift changes?
  • 4Could you tell us about the daily activities and social programs available to help residents stay engaged with one another?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
  • 6With a smaller, intimate community of 51 residents, how do you ensure each person's specific care plan is personalized and strictly followed?

Personalized based on this facility's data


Key Review Excerpts

The staff went out of their way to be helpful and to make sure I was comfortable. They were all so friendly.

Rehab patient · 2025★★★★★

The staff helped me get through all the paperwork with all the insurance, medicare/medicade craziness. They answered my questions.

Memory care family member · 2025★★★★★

The staff always treated him like they should, like I would want them to. They kept my family informed of issues with my father's health when issues did arise.

Long-term resident's family · 2025★★★★★
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.77hrs
OK
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility35.2%
Worse than Avg
Here
35.2%
US
19.4%
NH
26.3%
Hillsborough
15.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
NH
17.8%
Hillsborough
11.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
NH
12.1%
Hillsborough
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
14.4%
NH
21.8%
Hillsborough
13.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
19.5%
NH
19.1%
Hillsborough
18.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NH
96.9%
Hillsborough
98.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
79.7%
NH
83.0%
Hillsborough
93.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.4%
Mixed vs Avgs
Here
93.4%
US
81.8%
NH
86.5%
Hillsborough
95.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NH
1.4%
Hillsborough
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (4.0)

Saint Teresa has accumulated 33 deficiencies across three surveys, with recurring issues in fire safety and emergency preparedness, infection control programs, and resident assessment procedures. While all deficiencies show correction dates, the facility demonstrates a concerning pattern of repeated violations in critical safety areas like emergency lighting, fire drills, and generator backup systems appearing across multiple surveys, suggesting ongoing operational challenges that families should investigate during visits.

Mar 7, 2025Routine
7
0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 28, 2024Routine
13
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Feb 10, 2023Routine
13
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0004Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Minimal · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Saint Teresa Rehabilitation & Nursing Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Catholic Charities New Hampshire

Chain Size

6 facilities nationwide

Chain avg rating: 3.8/5 · Rank 4 of 6

Ownership & Management

Owners

Nh Catholic Charities INC

Owner · Organization

100%

Key personnel

Bernard, AlainW-2 Managing EmployeeBlonski, ThomasW-2 Managing EmployeeRichardson, SarahW-2 Managing EmployeeRogers, LuanneW-2 Managing EmployeeZirkle, KarenW-2 Managing Employee
Source: Medicare provider data

Contact

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References & Resources

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