Saint Teresa Rehabilitation & Nursing Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 32 Google reviews

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What this means for your family
The facility is highly regarded for its communication and compassionate care, making it a strong choice for many families. However, given past reports of neglect in memory care, we recommend that families with loved ones in dementia units conduct frequent, unannounced visits to ensure care standards remain high.
Google Reviews
Google Reviews
32 reviews on Google“Saint Teresa Rehabilitation & Nursing Center receives overwhelmingly positive feedback from families who praise the compassionate, attentive, and professional staff. While the majority of reviews highlight excellent communication and a welcoming environment, there are historical reports of serious neglect regarding hygiene and pressure sore management in memory care patients. Families considering this facility should feel confident in the staff's dedication but remain vigilant regarding daily care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective communication with families
- Person-centered approach to care
- Clean and well-maintained facility
Concerns
- Inadequate hygiene and pressure sore management for memory care residents (mentioned by 2 reviewers)
- Inconsistent LNA responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management is very active in communicating with families online; how do you typically keep us updated on our loved one's daily progress?
- 2What specific protocols do you have in place to ensure skin integrity and hygiene are closely monitored for residents in the memory care unit?
- 3How do you ensure that the nursing assistants are able to respond promptly to call lights, especially during busy shift changes?
- 4Could you tell us about the daily activities and social programs available to help residents stay engaged with one another?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6With a smaller, intimate community of 51 residents, how do you ensure each person's specific care plan is personalized and strictly followed?
Personalized based on this facility's data
Key Review Excerpts
“The staff went out of their way to be helpful and to make sure I was comfortable. They were all so friendly.”
“The staff helped me get through all the paperwork with all the insurance, medicare/medicade craziness. They answered my questions.”
“The staff always treated him like they should, like I would want them to. They kept my family informed of issues with my father's health when issues did arise.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Saint Teresa has accumulated 33 deficiencies across three surveys, with recurring issues in fire safety and emergency preparedness, infection control programs, and resident assessment procedures. While all deficiencies show correction dates, the facility demonstrates a concerning pattern of repeated violations in critical safety areas like emergency lighting, fire drills, and generator backup systems appearing across multiple surveys, suggesting ongoing operational challenges that families should investigate during visits.
Mar 7, 2025Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 28, 2024Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Feb 10, 2023Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Saint Teresa Rehabilitation & Nursing Center
nonprofit
Chain Affiliation
Catholic Charities New Hampshire
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 4 of 6
Ownership & Management
Owners
Nh Catholic Charities INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit stteresarehabcenter.org
Medicare data downloads
Original nursing home datasets
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