Sails Washington INC (thurston)
Families consistently rate this highly — reviewers highlight warm, professional, and attentive staff. Schedule a visit to confirm the fit.
based on 61 Google reviews
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What this means for your family
Fairwinds Brighton Court is highly regarded for its professional staff and vibrant community atmosphere, making it a strong choice for seniors who value social engagement. When touring, we recommend asking about the current dining menu to ensure it aligns with your loved one's preferences, as some residents have noted recent shifts in culinary style.
Google Reviews
Google Reviews
61 reviews on Google“Fairwinds Brighton Court is consistently praised for its warm, professional staff and vibrant, clean environment that many residents compare to a hotel. Families frequently highlight the facility's active social calendar and the peace of mind they feel regarding their loved ones' care. While most feedback is overwhelmingly positive, some residents have noted recent changes in culinary style and occasional noise issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional, and attentive staff
- Clean and well-maintained facility
- Active social calendar and community events
- Comfortable, high-quality living environment
Concerns
- Noise disturbances from neighbors (mentioned by 2 reviewers)
- Dissatisfaction with changes in food/menu style (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through some of the most popular community events or outings residents look forward to each month?
- 2Since this is a supported living environment, how does your team typically handle noise management or resident privacy concerns to ensure everyone has a peaceful living space?
- 3I understand that dining preferences can be quite personal; how do you handle feedback regarding menu variety and ensure that residents' nutritional needs and tastes are being met?
- 4Given your reputation for a warm and attentive staff, how do you ensure that level of personalized care remains consistent during medical emergencies or urgent health situations?
- 5I noticed your team engages with families online; how do you typically keep families updated on their loved one's daily well-being and any changes in their care plan?
- 6What steps does the facility take to maintain such a high standard of cleanliness and upkeep throughout the common areas and individual living spaces?
Personalized based on this facility's data
Key Review Excerpts
“I've been a resident here for over 18 months. I have a comfortable living arranfement, the place is clean and services efficieent. The food is great... I just see happy faces everywhere, and for that the dedicated staff deserves a lot of credits.”
“Resident care, facilities, and staff are all superior. Our mother is a long term resident, and we have great peace of mind about her care.”
“They do miss the chef that was on staff. They have complained that new chef makes more modern types of food and they're meatloaf, rueben, corn beef hash kind of gals. The place is always clean and bright when I visit once a month.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Dec 2, 2025Investigation
Inspection involved multiple repeat deficiencies from 2024. Clients in the Community Protection Program were found to be at risk due to lack of working door alarms and insufficient staff.
Provider failed to review, revise, and update Individual Instruction and Support Plans (IISP) at least semi-annually for all 3 sample clients.
Provider failed to implement required safety measures for Community Protection clients, specifically failing to maintain functional door alarms and adequate staffing levels.
Provider failed to provide the required number of staff to meet the needs of clients based on their plans of care, placing clients at risk.
Provider failed to treat clients with dignity and consideration by allowing them to live in an unhygienic, unsafe, and unhealthy environment.
Provider failed to maintain a safe and healthy environment; documented issues included water leaks, holes in walls, broken bathroom fixtures, and unclean conditions.
Provider failed to follow policies regarding IISP updates and Community Protection safety measures.
Jun 26, 2025Investigation
The intake ID for this complaint is 175734.
The provider failed to remove the client's name from an internet/cable bill at their previous home after they moved, resulting in the client being held responsible for shared expenses for a residence where they no longer lived and impacting their personal credit.
Jan 8, 2025Investigation
There are multiple pages provided: page 1 is a follow-up letter confirming correction of past deficiencies, pages 2-3 constitute the Statement of Deficiencies/Plan of Correction report for case 51882, and the final pages are an Investigation Summary Report.
Provider failed to provide necessary dental care for a client; a tooth identified for extraction in 2023 remained untreated as of January 2025, placing the client at risk of pain and infection.
Jul 9, 2024Investigation
A follow-up inspection on 09/09/2024 determined that the deficiency for WAC 388-101D-0170-2-a was corrected.
Provider failed to provide a safe and healthy environment; broken windows in the kitchen area remained unrepaired for several months, covered only by plastic bags and duct tape.
Mar 19, 2024Investigation
There is a follow-up letter dated 05/16/2024 confirming that the deficiency was corrected.
Provider failed to ensure a safe and healthy environment for three clients. Observed issues included ants, mold/mildew, wood rot, broken lights, structural damage (caved-in floor, covered holes), and inadequate heating.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit leisurecare.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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