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Assisted Living

Cristwood Retirement Community

Limited public data on Cristwood Retirement Community. Call, tour, and ask to meet current residents' families — your own impression matters most.

19303 Fremont Ave N, Hillwood · Shoreline, WA 9813390 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.7/5

based on 12 Google reviews

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Cristwood Retirement Community Assisted Living in Shoreline, WA — Street View
Street View

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What this means for your family

Cristwood offers a vibrant, community-focused environment that many long-term residents find rewarding. However, due to reports of inconsistent personal care and hygiene, families should conduct a thorough tour and ask specific questions about laundry protocols and daily care routines to ensure their loved one's needs will be consistently met.

Google Reviews

Google Reviews

12 reviews on Google
Cristwood Retirement Community receives highly polarized feedback, with some residents and families praising the compassionate, sacrificial care and vibrant campus atmosphere, while others report serious concerns regarding basic hygiene and neglect. While long-term residents and some families highlight a loving environment and safety, critical reviews point to significant failures in daily care tasks like laundry and personal hygiene.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean2.0Activities9.0MedsN/AMemoryN/AComms6.0Value8.0

Strengths

  • Vibrant campus atmosphere
  • Compassionate and sacrificial staff
  • Reasonable pricing and low-income options
  • Active community engagement

Concerns

  • Neglect of basic hygiene and personal care tasks (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)5.01.0'18(1)5.01.0'21(1)3.05.0'24(1)3.7'25(3)

Distribution · 12 analyzed

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How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the campus has a very vibrant and active atmosphere; what are some of the most popular community activities or events that residents look forward to each week?
  • 2Given that personal care and hygiene are so vital to a resident's comfort, could you walk me through the daily routine for assisting residents with these tasks and how you monitor that they are being completed consistently?
  • 3I see that you offer some low-income options; could you explain how that process works and if there are any differences in the level of care provided based on the financial arrangement?
  • 4In the event of a sudden medical need or an emergency during the night, what is the specific protocol for staff response and communication with family members?
  • 5I appreciate that your team is known for being compassionate and sacrificial; how do you support your staff to ensure they maintain that high level of care and attention to detail throughout the entire day?
  • 6Since cleanliness is a top priority for our family, could you share how your housekeeping team schedules deep cleans for resident rooms and common areas to ensure the facility stays well-maintained?

Personalized based on this facility's data


Key Review Excerpts

The whole staff is positive, loving, compassionate and wise and all this to the point of being sacrificial in their desire to nurture, care and protect their residents.

Assisted living family member · 2024★★★★★

I highly suggest not throwing away the clients cloths, but to actually care and wash them.... Or how to properly cleans a urine soaked elderly person..... Remember God is watching

Family member · 2021☆☆☆☆

My husband and I have lived here for over four years. We love everything about Cristwood Park. Living next to King's schools offers many opportunities to interact with young people.

Long-term resident · 2017★★★★★
Source: 12 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

7total
23deficiencies
Apr 29, 2026Fire

The inspection report dated 04/29/2026 notes that all violations noted during previous related inspection(s) have been corrected.

Extension CordsIFC 603.6 2021

Extension cords must not be used as a substitute for permanent wiring.

Appliance Connection to Building PipingIFC 606.4 2021

Commercial cooking appliances on casters must be connected via approved appliance connectors and restraining devices.

Door OperationIFC 705.2.4 2021

Swinging fire doors shall close from the full-open position and latch automatically.

Inspection and MaintenanceIFC 705.2 2021

Opening protectives in fire-resistance-rated assemblies shall be inspected and maintained.

Fire DrillsWAC 212-12-044

At least twelve planned and unannounced fire drills shall be held every year.

Penetrations - Maintaining ProtectionIFC 703.1 2021

Materials and firestop systems used to protect penetrations must be maintained.

Lock and LatchesIFC 1010.2.4 2021

Requirements for egress doors and locking devices in specific occupancies.

Labeling RequirementsIFC 705.2.1 2021

Fire door or fire frame labels are missing in the Oak tree family room; matter is under review with architect.

Testing and MaintenanceIFC 903.5 2021

Sprinkler system testing documentation shows deficiencies; waiting for dry head testing report for Chestnut/ #60.

Inspection, Testing and MaintenanceIFC 907.8 2021

Records of inspection, testing, and maintenance for fire alarm and detection systems shall be maintained.

Mar 3, 2026Fire

Inspection status is Disapproved. Next inspection scheduled on or after 04/02/2026.

Labeling RequirementsIFC 705.2.1 2021

The fire door or fire frame label is missing in the Oak tree at the family room.

Testing and MaintenanceIFC 903.5 2021

The facility provided documentation citing deficiencies for the annual inspection for Chestnut/ #60; waiting for dry head testing report.

Feb 6, 2026Inspection

The facility received consultation regarding WAC 388-78A-2300 (Food and nutrition services) and WAC 388-78A-2481 (Tuberculosis Testing) which were not listed as formal deficiencies in the report.

Full assessment topicsWAC 388-78A-2090Corrected Mar 22, 2026

Failed to assess the ability of Resident 6 to safely use a medical device (transfer pole).

Negotiated service agreement contentsWAC 388-78A-2140Corrected Mar 22, 2026

Failed to include necessary care interventions in the Negotiated Resident Care Plan (NRCP) for Residents 2, 4, and 6, including lack of alternate plan for hospice services and missing medication side effect alerts.

Required assisted living facility servicesWAC 388-78A-2170Corrected Mar 22, 2026

Failed to ensure proper and safe installation of side bed rails (SBR) for Residents 1 and 5, posing an entrapment risk.

Coordination of health care servicesWAC 388-78A-2350Corrected Mar 22, 2026

Failed to follow a dietary order from an external hospice provider regarding liquid consistency for Resident 2, placing them at risk for choking.

Aug 5, 2024Inspection

The facility has 69 total residents, with 16 residing in a locked Memory Care Unit.

Background checksWAC 388-78A-2466Corrected Aug 5, 2024

The facility failed to renew the Washington state name and date of birth background check for 1 of 5 sampled staff (Staff E) every two years, resulting in employment for one year and nine days without a valid background check.

May 28, 2024Investigation

Follow-up inspection on 07/26/2024 indicated no deficiencies, but the provided documentation primarily details the 05/28/2024 investigation of compliance determination 41220.

Nonavailability of medicationsWAC 388-78A-2240Corrected May 28, 2024

The facility failed to ensure three residents received prescribed medications in a timely manner, placing them at risk of health complications, due to failure to reorder medications.

Nov 27, 2023Fire

The inspection conducted on 10/03/2023 resulted in a 'Disapproved' status. A subsequent follow-up inspection on 11/27/2023 confirmed all violations noted during previous inspection(s) have been corrected.

Opening protectives in fire-resistance-rated assembliesIFC 705.2

Facility is unable to provide documentation for the annual test of the fire shutter in memory care. The fire door by the kitchen did not latch.

Commercial cooking system signageIFC 904.12

Signage shall be provided on the exhaust hood or system cabinet, indicating the type and arrangement of cooking appliances protected by the automatic fire-extinguishing system.

Fire-resistance-rated construction maintenanceIFC 701.6 / WAC 51-54A

Facility is unable to provide documentation that the annual fire wall inspection has been completed.

Sprinkler system testing and maintenanceIFC 903.5

Facility is unable to provide documentation for the 3 year dry system full flow trip test for the poplar building.

Apr 18, 2023Inspection

Follow-up inspection on 06/08/2023 determined deficiencies were corrected.

Food and nutrition servicesWAC 388-78A-2300Corrected May 24, 2023

Facility failed to ensure 2 of 4 residents observed were served diets prescribed by their primary care providers, specifically regarding mechanical soft diet requirements, placing them at risk for choking.

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References & Resources

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