Ruleme Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 211 Google reviews
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What this means for your family
Ruleme Center is frequently praised for its clean environment and dedicated staff, making it a strong choice for many families. However, given the serious reports of inconsistent hygiene and medication management, we strongly advise families to conduct frequent, unannounced visits and maintain active communication with the nursing management to ensure your loved one's specific care plan is being followed.
Google Reviews
Google Reviews
211 reviews on Google“Ruleme Center receives polarized feedback, with many families praising the compassionate staff and clean environment, while others raise serious concerns regarding neglect and poor communication. While many visitors highlight specific staff members who go above and beyond, there is a recurring pattern of complaints regarding slow response times to call buttons and inconsistent quality of care. Families should be aware that experiences appear highly dependent on individual staff interactions.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Effective and helpful rehab department
- Responsive social services and administrative support
Concerns
- Slow response times to call buttons (mentioned by 3 reviewers)
- Poor food quality and nutritional balance (mentioned by 4 reviewers)
- Inconsistent hygiene and bathing schedules (mentioned by 4 reviewers)
- Negligent care or communication regarding medical needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 160 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very active in responding to online feedback; how does that culture of communication translate into how you keep families updated on their loved one's daily medical care?
- 2With the current staffing levels, what is your protocol for ensuring that call buttons are answered promptly, especially during evening or weekend shifts?
- 3We understand that nutrition is a key part of health; could you walk us through how you manage dietary preferences and ensure residents are receiving balanced, high-quality meals?
- 4How does your team coordinate the bathing and hygiene schedule to ensure it remains consistent and comfortable for the residents?
- 5Given the importance of medication management, what specific systems or double-check procedures do you have in place to ensure accuracy and safety for residents?
- 6What does a typical afternoon look like for residents here, and how do you encourage social engagement among those with different mobility levels?
Personalized based on this facility's data
Key Review Excerpts
“Although this place is an older building and may not be a modern facility, the care that my mom received was outstanding! I loved all the nurses and they took very good care of my mom.”
“The staff is courteous and the rooms are clean. At times the nurses aren't answering the call buttons to my brother's room on a timely manner, but I do understand they get busy.”
“They neglected to give her the medication when her blood pressure reached that point! she could have had a stroke!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against RULEME Center, triggering 4 deficiency findings, including recent concerns about infection control and resident treatment rights. The facility shows recurring problems with infection control appearing across multiple surveys, resident rights violations, and medication management issues. While many past deficiencies have been corrected, several current issues from January 2026 remain uncorrected with only correction plans in place.
Jan 23, 2026Routine9
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Jan 30, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 22, 2024Routine5
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 6, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 20, 2023Routine7
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jan 30, 2025
$9,620
Fine
Dec 6, 2023
$15,269
Ownership & Operations
Who Operates This Facility
Ruleme Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 22 of 30
Ownership & Management
Owners
Relume Center Holdco LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
211 reviews from families & visitors
Official Website
Visit rulemecenter.com
Medicare data downloads
Original nursing home datasets
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