Bayview Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 111 Google reviews
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What this means for your family
Bayview Center has a strong reputation for cleanliness and effective rehabilitation therapy, but the facility has a concerning pattern of reports regarding neglect and slow response times for high-acuity residents. If you are considering this facility, we strongly recommend unannounced visits during weekends or evenings and asking specifically about their protocols for fall prevention and call-bell response times.
Google Reviews
Google Reviews
111 reviews on Google“Bayview Center receives highly polarized feedback, with many families praising the facility's cleanliness, the dedication of specific staff members, and the quality of the rehabilitation program. However, there are recurring and serious allegations of neglect, including reports of residents being left in soiled clothing, delayed response times for medical assistance, and inadequate supervision for high-fall-risk patients. While some visitors describe a warm and professional environment, others report traumatic experiences that suggest significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical rehabilitation program
- Responsive and compassionate individual staff members
- Proactive administrative communication
Concerns
- Neglect and poor hygiene (soiled clothing/linens) (mentioned by 4 reviewers)
- Slow response times to call bells and assistance requests (mentioned by 3 reviewers)
- Inadequate fall prevention and supervision (mentioned by 3 reviewers)
- Unprofessional or dismissive communication from admissions staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administrative team is very active in responding to feedback online; how does that proactive communication style translate to how you keep families updated on their loved one's daily well-being?
- 2Given the importance of hygiene and comfort, what specific protocols do you have in place to ensure residents' clothing and linens are changed and laundered promptly?
- 3With the physical rehabilitation program being a noted strength here, how do you integrate those therapy goals into the resident's daily routine to ensure they stay active and engaged?
- 4Regarding the response times for assistance, what is your current system for prioritizing and tracking call bells to ensure residents receive help in a timely manner?
- 5Since medication management is a critical part of care, could you walk me through your process for ensuring accuracy and consistency in administering daily prescriptions?
- 6How does your team approach fall prevention and supervision, especially for residents who may require more frequent monitoring throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My mom, who was brought here for a 5 night respite, has dementia, and is a hospice patient. After 24 hours, we picked her up due to the horrific conditions and neglect. She was found completely alone in a room with the curtain drawn.”
“When I have any complaints or concerns, Loren ( Head of Administration) & Abby (Director of Nursing) is on it. The nurses on my moms floor, Stephanie & Sherley, are TOP NOTCH and care tremendously for the well being of the residents.”
“The staff is very caring and his day nurse, Kim, is an excellent caregiver and nurse. The food is better than most and the staff are very caring and attentive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bayview Center has a concerning pattern of recurring deficiencies across multiple care areas, with families filing three complaint-triggered reports about infection control and financial management issues. The facility has struggled most with administration and oversight, infection prevention, and resident financial affairs, with some problems persisting across surveys. While all deficiencies show correction dates, the pattern of repeated issues in key areas warrants careful consideration during your visit.
Dec 12, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 24, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 4, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Sep 28, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 27, 2023Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Apr 15, 2022Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Ownership & Operations
Who Operates This Facility
Bayview Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 30
Ownership & Management
Owners
Gabriel Living Center, LLC
Owner (parent company) · Organization
Lce Partners LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit bayviewrehabcenter.com
Medicare data downloads
Original nursing home datasets
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