Solaris Healthcare Waterman
Strong Medicare quality ratings; families often praise modern, resort-like facility. Still worth an in-person visit.
based on 261 Google reviews
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What this means for your family
This facility is an excellent choice for those prioritizing a clean, modern environment and high-quality physical therapy. However, families should be vigilant regarding medication management and weekend staffing levels; we recommend conducting a 'drop-in' visit during off-hours to observe response times and staffing ratios firsthand.
Google Reviews
Google Reviews
261 reviews on Google“Solaris Healthcare Waterman is widely praised for its modern, resort-like facility, exceptional cleanliness, and friendly, professional staff. While many families report high satisfaction with the rehabilitation therapy and the welcoming atmosphere, a minority of reviewers have raised serious concerns regarding staffing shortages, inconsistent medication management, and poor food quality.”
Quality Themes
Tap a score for detailsStrengths
- Modern, resort-like facility
- Spotless, well-maintained environment
- Highly effective rehab therapy team
- Friendly and welcoming staff
Concerns
- Staffing shortages leading to slow response times (mentioned by 5 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 4 reviewers)
- Inconsistent medication management and communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 221 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1The facility looks incredibly modern and well-maintained; how do you ensure the dining area stays as inviting and clean as it appears during tours?
- 2We've heard great things about the rehab therapy team here; could you tell us more about how they work with residents to meet their physical goals?
- 3What steps are in place to ensure that medication administration is consistent and that families are kept updated on any changes in a resident's care?
- 4How do you manage call bell response times during the night or during shift changes to ensure no resident is left waiting?
- 5Could you describe the daily activity schedule and how you involve residents in social events to keep them engaged?
- 6In the event of a sudden medical change or an emergency after hours, what is the specific protocol for contacting the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is top notch, they gently push you to do a little more every day. That’s where it ends. Social service (care workers) team is laughable, nice to your face but that’s where it ends. Things seemed to “fall through the cracks”.”
“I called 911. They came in rushed him back to the hospital as his blood pressure was 60/38. I guess I wasn’t overreacting was I.. I then found out from the hospital that his fentanyl patc”
“The nurses for the most part are all GREAT! Only thing I would say is that there isn’t enough of them!! The are rushed and really overwhelmed on a lot of days!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Solaris Healthcare Waterman shows a concerning pattern with 16 deficiencies across three surveys, with infection control problems recurring in all three inspections (2022, 2024, and 2025). The facility has also had repeated issues with care planning and medical records, plus problems with treatment quality and food safety. While all deficiencies were reportedly corrected, the persistence of infection control violations across multiple years suggests ongoing operational challenges families should consider carefully.
Apr 3, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 1, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 25, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 22, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Ownership & Operations
Who Operates This Facility
Solaris Healthcare Waterman
for profit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 7 of 22 (Best)
Ownership & Management
Owners
Waterman Snf Operations Holdings LLC
Owner · Organization
Acc II Snf Operations Holdings LLC
Owner (parent company) · Organization
Ch Acc II Holdings LLC
Owner (parent company) · Organization
Seam Trust
Owner (parent company) · Organization
Sk Acc II Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
261 reviews from families & visitors
Official Website
Visit solariscares.org
Medicare data downloads
Original nursing home datasets
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