Royal Oak Nursing Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 75 Google reviews
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What this means for your family
This facility has a strong reputation for effective physical therapy and a welcoming environment, but it is critical to be aware of the reported staffing shortages on weekends. We strongly recommend that you visit frequently, especially during off-hours, and maintain proactive communication with the administration to ensure your loved one's specific care needs are being met.
Google Reviews
Google Reviews
75 reviews on Google“Royal Oak Nursing Center receives highly polarized feedback, with many families praising the compassionate, attentive staff and effective rehabilitation services, while others report severe concerns regarding neglect and poor communication. While some families describe the facility as a 'home-like' environment with excellent care, multiple reviewers have documented incidents of understaffing, hygiene issues, and a lack of responsiveness to medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Welcoming and home-like atmosphere
- Responsive administrative leadership
Concerns
- Significant understaffing, especially on weekends (mentioned by 4 reviewers)
- Poor communication with family members regarding medical updates (mentioned by 3 reviewers)
- Hygiene and cleanliness issues, including dirty rooms and bathrooms (mentioned by 3 reviewers)
- Neglect of basic needs, such as toileting and repositioning (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the leadership team engages with the community; how does the administration typically share important medical updates or changes in care with family members?
- 2We have heard such lovely things about the compassion of your nursing staff; how do you ensure that this level of attentive care remains consistent during the weekends?
- 3With the focus on physical and occupational therapy being a strength here, how do the therapists work with residents to help them maintain their independence in their daily routines?
- 4What specific protocols do you have in place to ensure that room cleanliness and personal hygiene standards are strictly maintained for every resident?
- 5Could you walk us through the process for managing medications and how you ensure there are no gaps in care during shift changes?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The staff is nothing short of amazing! The not only care about the residents they care for their families. The food is also delicious. They have lots of activities. It is also very clean.”
“My dad was here for 3.5 days, & it was heartbreaking how much his physical & mental health declined in that short time. Not near enough staff to appropriately care for rehab patients, especially on the wkends.”
“My mother went in for a UTI rehab... That was not done in a wheelchair constantly. She went from 150 pounds to 129 pounds in the timeframe that she was there... Waited a half an hour for a CNA to come.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Royal Oak Nursing Center has 25 deficiencies across three surveys, all corrected by the facility. The most frequent issues involve fire safety and building maintenance, medication management, and daily care assistance. Problems appear to be different across surveys rather than recurring, suggesting the facility addresses issues when identified. No families filed complaints that triggered federal inspections during this period.
Feb 2, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 28, 2024Routine8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 14, 2022Routine7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Oct 15, 2020Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Royal Oak Nursing Center
nonprofit
Chain Affiliation
Health Services Management
16 facilities nationwide
Chain avg rating: 3.1/5 · Rank 6 of 16
Ownership & Management
Owners
Health Services Management, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit royaloaknursingcenter.com
Medicare data downloads
Original nursing home datasets
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