Rowlett Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 5 Google reviews
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What this means for your family
This facility presents significant risks regarding patient safety and basic hygiene. Given the documented reports of unresponsive staff and serious sanitary issues like lice and fleas, families should prioritize investigating the facility's recent state inspection reports before considering placement.
Google Reviews
Google Reviews
5 reviews on Google“Families should exercise extreme caution, as reviewers report severe medical neglect, including an incident where a resident was left unconscious and required emergency hospitalization. There are also serious allegations regarding poor hygiene, including the presence of fleas and lice, and a lack of responsiveness from staff.”
Quality Themes
Tap a score for detailsConcerns
- Severe medical neglect and lack of responsiveness to call lights (mentioned by 2 reviewers)
- Poor hygiene and sanitation issues (fleas/lice)
- Unprofessional or rude nursing staff
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How do you ensure that call lights are answered promptly and that residents' immediate needs are met throughout the night?
- 2What specific steps is the facility taking to improve the staffing levels and ensure there is enough nursing presence on every shift?
- 3Can you walk me through your daily protocols for maintaining high standards of cleanliness and sanitation in the resident rooms and common areas?
- 4How do you approach communication with families to ensure we are always kept in the loop regarding any changes in our loved one's health?
- 5What kind of daily activities or social events are planned to keep residents engaged and connected with one another?
- 6In the event of a medical emergency, what is the specific process for coordinating care between the facility and outside medical providers?
Personalized based on this facility's data
Key Review Excerpts
“Mother at around 10:30 pm as news was going off call nurse at lease 4 times, never showed, found her unconscious at 4:00 am. They called hospital emergency to immediately rush her in.”
“When we were finally successful at getting her moved from this awful place and sent back to the hospital they sent her there with FLEAS and LICE!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with infection control appearing across multiple surveys and generating family complaints, alongside persistent issues with fire safety systems and maintaining a clean, comfortable environment. Eight deficiencies stemmed from family complaints, indicating ongoing resident and family concerns about infection prevention, respiratory care, and living conditions. While all violations show correction dates, the pattern of repeated deficiencies in infection control and environmental standards suggests families should carefully evaluate current conditions during visits.
Jul 24, 2025Routine7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 20, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 20, 2024Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 10, 2023Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
FORNEY LAKE HEALTHCARE, INC
SCOTT HOWARD
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 32 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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