Rosewood Health Facility
Strong Medicare quality ratings; families often praise friendly and helpful staff across departments. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
While some families report high satisfaction with the friendliness of the staff and COVID-19 precautions, the recent reports of unmonitored injuries are deeply concerning. If you choose this facility, you should implement frequent, unannounced visits and insist on a clear protocol for incident reporting and immediate notification.
Google Reviews
Google Reviews
6 reviews on Google“Families may find comfort in the friendly and helpful staff members who have provided positive long-term care for some residents. However, there is a critical report of a serious injury occurring without staff intervention, which necessitates extreme caution regarding supervision and incident reporting.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful staff across departments
- Diligent COVID-19 safety protocols
- Positive long-term resident experiences
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to see how much the staff is praised for being so friendly and helpful; how do you ensure that this level of care remains consistent across all shifts?
- 2We want to make sure we stay closely connected to our loved one's care; what is your preferred method for providing regular updates to family members regarding daily changes?
- 3With the high staffing rating you have here, how does that extra support translate into personalized attention for each resident's specific needs?
- 4Could you walk us through what a typical day looks like, specifically regarding social activities and opportunities for residents to engage with one another?
- 5What are your specific protocols for managing medical emergencies or sudden changes in health during the overnight hours?
- 6We noticed your commitment to safety protocols; how do you balance maintaining strict health and safety measures with keeping the environment feeling warm and home-like?
Personalized based on this facility's data
Key Review Excerpts
“My step mom was there for a few days and cannot walk and has brain damage. My dad came everyday to sit with her, but left to go get something to eat, when he came back she was sitting in the day room with a large lump on her head and was bleeding. Nobody said anything to my dad and just left her in the wheelchair.”
“My mom has been at Rosewood for about a year now and is very happy there. They have been careful about Covid care both with visitors and employees. They have been great with her for everything she has needed.”
“Thank you for accepting my mother, all the staff from each dept was great . Very friendly and helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints from families led to deficiency findings, including one just filed in December 2024, raising concerns about ongoing care issues. The facility has persistent problems with care planning, medication management, and infection control that span multiple years and continue to recur across surveys. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests systemic challenges that families should carefully evaluate before choosing this facility.
Feb 12, 2026Routine15
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Dec 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 7, 2024Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 15, 2024Complaint1
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Federal Penalties
Fine
Feb 11, 2025
$8,278
Payment Denial
Sep 5, 2024
32-day denial
Ownership & Operations
Who Operates This Facility
Rosewood Health Facility
nonprofit
Chain Affiliation
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 10 of 17
Ownership & Management
Owners
Humangood Norcal
Owner · Organization
Humangood
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
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