Riverstone Terrace Senior Living
Families consistently rate this highly — reviewers highlight compassionate and professional care staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
This facility has a long-standing reputation for exceptional, compassionate care and a wonderful community atmosphere. However, you must investigate recent reports of significant cleanliness issues and staffing shortages, as these recent trends suggest a potential breakdown in facility management.
Google Reviews
Google Reviews
37 reviews on Google“Families often praise the facility for its exceptionally kind, professional, and caring staff, particularly during difficult transitions or end-of-life care. However, recent reviews have raised serious alarms regarding cleanliness, maintenance issues like broken appliances, and severe understaffing. While many long-term reviews highlight a beautiful and active community, newer feedback suggests a significant decline in operational standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional care staff
- Supportive transition for new residents
- Engaging resident activities and events
- Beautiful and well-maintained facility (historically)
Concerns
- Severe cleanliness and hygiene issues (mentioned by 2 reviewers)
- Inadequate staffing levels (mentioned by 2 reviewers)
- Poor communication/unresponsiveness to inquiries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive, templated responses for 5-star reviews, often using the exact same phrasing across different reviewers. For negative reviews, the response pattern shifts abruptly from defensive/dismissive to a standard request for offline contact.
Questions for Your Tour
- 1It's great to see how much the management engages with the community online; how do you typically handle communication with families regarding day-to-day updates or changes in care?
- 2The facility looks lovely; what specific protocols do you have in place to ensure the common areas and resident rooms are kept impeccably clean and hygienic every day?
- 3We'd love to hear more about the resident calendar—what are some of the most popular weekly activities or social events that keep the residents engaged?
- 4With a cozy community of 55 residents, how do you ensure there is always enough staff available to provide attentive, one-on-one care during busier times of the day?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the specific process for notifying the family and coordinating care?
- 6How does the team support a new resident during their first few weeks to help them transition smoothly into the Riverstone Terrace community?
Personalized based on this facility's data
Key Review Excerpts
“The staff dropped what they were doing to accommodate me when I came to pick up”
“The team at Pacifica made the transition easy and could not have been more helpful. Pacifica has unbelievable staff on all levels”
“During her final days, we were overwhelmed with how much they did to make her comfortable.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Aug 6, 2025OtherClean
FACILITY EVALUATION REPORT
Jul 24, 2025InspectionClean
The facility underwent an unannounced Annual Inspection on 07/24/2025. The inspection noted several positive aspects, including adequate furnishings, proper food storage, and functional safety equipment. However, two Type B deficiencies were cited regarding the lack of nonskid mats in specific rooms and the presence of a chemical bottle in a resident's bedroom.
Mar 27, 2025ComplaintClean
This report details a complaint investigation conducted on March 27, 2025, regarding allegations of staff response time, alarm repair, and administrator certification. The investigation found that the allegations were unsubstantiated based on interviews and facility observation.
Nov 6, 2024ComplaintClean
This report details a complaint investigation conducted following an unannounced visit. The allegations regarding staff causing bruising, rough handling, or forcing residents out of bed were reviewed. Based on the evidence gathered, all allegations were found to be unsubstantiated.
Jul 9, 2024InspectionClean
The inspection identified multiple deficiencies, including several Type A citations related to immediate safety hazards such as unsecured sharps, chemicals, and medications. Additionally, one Type B citation was issued for mold found in the ice machine. All deficiencies required immediate corrective action.
Mar 19, 2024ComplaintClean
This report details a Complaint Investigation conducted on March 19, 2024, regarding an allegation of lack of care and supervision resulting in a resident's hospitalization with unexplained drug traces. The investigation found insufficient evidence to prove or disprove the allegation, resulting in the finding that the complaint is unsubstantiated.
Jan 2, 2024ComplaintClean
This report details the findings of a complaint investigation conducted on 01/02/2024. The allegations regarding overcharging and termination of therapy services were investigated and subsequently found to be UNFOUNDED. Therefore, the complaint has been dismissed.
Aug 17, 2023ComplaintClean
This report details an investigation into a complaint regarding pests. The investigation found that the allegation was unfounded, as the facility has been maintaining regular pest control services. Consequently, the complaint has been dismissed.
Ownership & Operations
Who Operates This Facility
Pacifica Bakersfieldlp;calson Care Bakersfield LLC
RICE, DOUGLAS G.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit riverstoneterrace.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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