Brickyard Healthcare - Brookview Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews
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What this means for your family
This facility has a strong rehabilitation therapy team, but the reports of inconsistent care and hygiene issues are significant red flags. If you choose this facility, you must be physically present to monitor care plans and advocate for your loved one, as multiple families have reported that basic needs are not consistently met.
Google Reviews
Google Reviews
31 reviews on Google“Brickyard Healthcare - Brookview Care Center receives highly polarized feedback, with some families praising the rehabilitation therapy team and friendly staff, while others report severe neglect and unprofessional conduct. Multiple reviewers have raised critical concerns regarding hygiene, resident mistreatment, and inadequate basic care, leading to a volatile reputation. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Some staff members described as friendly and welcoming
- Clean environment reported by some visitors
Concerns
- Neglect of basic hygiene and personal care (soiled diapers, lack of showers) (mentioned by 4 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 5 reviewers)
- Unpleasant odors (urine/marijuana) throughout the facility (mentioned by 3 reviewers)
- Inconsistent quality of care between shifts/weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily care and communication?
- 2Given the importance of hygiene and personal care, what is your specific process for ensuring residents receive consistent assistance with showers and daily grooming?
- 3With your strong reputation for rehabilitation therapy, how does that team coordinate with the nursing staff to ensure progress is maintained throughout the rest of the day?
- 4What protocols do you have in place to ensure that the quality of care and supervision remains consistent during weekends and overnight shifts?
- 5How do you address concerns regarding facility environment and odors to ensure the living spaces remain clean and comfortable for all residents?
- 6Could you walk me through your medication management process to ensure accuracy and timely administration for residents?
Personalized based on this facility's data
Key Review Excerpts
“The OT and PT team are awesome. They won her trust quickly and eased her apprehensions as they guided her through rehabilitation to independent living.”
“There were some staff that are committed to working with memory care patients and some seem to be just drawing a check.”
“If you have no other choice my advice is to stay on top of the care plan that is administered, ask questions!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 14 complaints triggering inspections, with recurring issues in resident rights, care quality, and safety supervision. The facility shows persistent problems across fire safety systems, medication management, and infection control, with some deficiencies appearing multiple times across different surveys. Most violations have been corrected, but recent 2025-2026 issues suggest ongoing care challenges that families should discuss during visits.
Jan 28, 2026Routine8
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 28, 2026Complaint1
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Oct 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
May 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Mar 4, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
Brickyard Healthcare - Brookview Care Center
for profit
Chain Affiliation
Brickyard Healthcare
23 facilities nationwide
Chain avg rating: 2.5/5 · Rank 9 of 23
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit brickyardhc.com
Medicare data downloads
Original nursing home datasets
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