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Strong Medicare quality ratings; public reviewers often praise professional and kind nursing staff. Still worth an in-person visit.
based on 1,488 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Oak Bend Medical Center has a strong overall Medicare rating. Public reviewers frequently mention: professional and kind nursing staff and efficient diagnostic and imaging services. Review the component ratings and current source records before deciding.
Families should note that while many patients praise the clinical expertise of specific doctors and the kindness of the nursing staff, there are serious reports of inadequate pain management and communication failures. While the facility is frequently commended for efficient diagnostic services like X-rays and CT scans, some reviewers have experienced significant delays in discharge and issues with staff responsiveness during night shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 257 analyzed
The owner relies heavily on a small set of repetitive templates for positive reviews, often using the exact same phrase regardless of the specific praise. For negative or mediocre reviews, they use a standardized script that directs the user to a phone number for further contact.
Personalized based on this facility's data
Key Review Excerpts
“I had major back surgery on 2/4/2026 and can honestly say this was the nicest hospital and staff I have ever encountered bar none the staff were kind and courteous from the beginning the ICU staff was amazing”
“My husband spent about 3+ weeks in their skilled nursing facility wing. I was very impressed with the staff to patient ratio. There were plenty of staff to meet my husband’s needs during his stay including almost daily PT/OT.”
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
2
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Oak Bend Medical Center shows recurring problems with fire safety systems, particularly smoke barriers cited across three surveys, alongside issues with medication management and infection control. Families have filed complaints leading to deficiencies regarding resident environment safety and infection prevention. While all violations were reportedly corrected, the persistent fire safety concerns and complaint-triggered issues suggest ongoing operational challenges that families should consider when evaluating this facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Jan 8, 2024
$3,798
Fine
Dec 18, 2023
$8,469
Oak Bend Medical Center
nonprofit
Oakbend Medical Center
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 5 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
1,488 reviews from families & visitors
Official Website
Visit oakbendmedcenter.org
Medicare data downloads
Original nursing home datasets
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