Oak Bend Medical Center
Strong Medicare quality ratings; families often praise professional and kind nursing staff. Still worth an in-person visit.
based on 1,488 Google reviews
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What this means for your family
This facility offers excellent specialized care, particularly in cardiology and post-surgical rehabilitation. However, families should be vigilant regarding pain management protocols and ensure that discharge instructions and medication plans are clearly communicated and verified before leaving the hospital.
Google Reviews
Google Reviews
1,488 reviews on GoogleFamilies should note that while many patients praise the clinical expertise of specific doctors and the kindness of the nursing staff, there are serious reports of inadequate pain management and communication failures. While the facility is frequently commended for efficient diagnostic services like X-rays and CT scans, some reviewers have experienced significant delays in discharge and issues with staff responsiveness during night shifts.
Quality Themes
Tap a score for detailsStrengths
- Professional and kind nursing staff
- Efficient diagnostic and imaging services
- Clean and well-maintained environment
- Compassionate doctors and specialists
Concerns
- Inadequate pain management protocols (mentioned by 3 reviewers)
- Long wait times for check-in and discharge (mentioned by 2 reviewers)
- Poor communication from case managers and doctors (mentioned by 2 reviewers)
- Unprofessional behavior by some staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 257 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates for positive reviews, often using the exact same phrase regardless of the specific praise. For negative or mediocre reviews, they use a standardized script that directs the user to a phone number for further contact.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; what kind of daily activities or social outings do you organize to keep residents engaged?
- 2With such a high CMS health inspection rating, how does your team ensure that medical care and emergency protocols remain so consistent?
- 3How do the doctors and case managers typically communicate updates or changes in care to family members to ensure we are all on the same page?
- 4What specific protocols do you have in place to ensure that pain management is handled promptly and effectively for every resident?
- 5Since the nursing staff is often described as very kind and professional, how do you support them in maintaining that high level of care during busy shifts?
- 6How does the facility manage medication administration to ensure everything is accurate and timely for each resident?
Personalized based on this facility's data
Key Review Excerpts
“The entire OakBend staff was super friendly and helpful! All staff greeted me and even all were were willing to help me navigate through the hospital.”
“I had major back surgery on 2/4/2026 and can honestly say this was the nicest hospital and staff I have ever encountered bar none the staff were kind and courteous from the beginning the ICU staff was amazing”
“The team at Oak Bend, particularly Dr. Meijia and Radiologist Sandhi, provided exceptional care during my recent diagnostic visit. Dr. Meijia identified a critical condition known as the 'widely-maker,' a serious heart issue. Thanks to their prompt intervention with a stent procedure, my life was saved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
2
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Bend Medical Center shows recurring problems with fire safety systems, particularly smoke barriers cited across three surveys, alongside issues with medication management and infection control. Families have filed complaints leading to deficiencies regarding resident environment safety and infection prevention. While all violations were reportedly corrected, the persistent fire safety concerns and complaint-triggered issues suggest ongoing operational challenges that families should consider when evaluating this facility.
May 7, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 7, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Mar 6, 2024Routine2
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jul 14, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 13, 2023Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Federal Penalties
Fine
Jan 8, 2024
$3,798
Fine
Dec 18, 2023
$8,469
Fine
Aug 7, 2023
$5,293
Ownership & Operations
Who Operates This Facility
Oak Bend Medical Center
nonprofit
Chain Affiliation
Oakbend Medical Center
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
1,488 reviews from families & visitors
Official Website
Visit oakbendmedcenter.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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