Westminster Health & Rehab Center
Strong Medicare quality ratings; families often praise none identified in qualitative feedback. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
Based on the consistent reports of neglect, safety hazards, and poor staff responsiveness, this facility is not recommended. Families should prioritize facilities with transparent safety records and positive feedback regarding nursing attentiveness, as the current reviews indicate a pattern of dangerous care gaps.
Google Reviews
Google Reviews
7 reviews on Google“Westminster Health & Rehab Center faces severe criticism regarding patient safety, neglect, and unprofessional staff behavior. Multiple families report incidents of physical harm, delayed medical intervention, and a lack of basic compassion, making it a highly concerning option for long-term or rehabilitative care.”
Quality Themes
Tap a score for detailsStrengths
- None identified in qualitative feedback
Concerns
- Neglect and lack of basic patient care (mentioned by 3 reviewers)
- Unprofessional and rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the small size of your 11-resident community, how do you ensure personalized, attentive care for each individual throughout the day?
- 2I noticed some feedback regarding communication and staff interactions; what steps are you currently taking to improve the daily engagement and support provided by your team?
- 3With your current staffing rating, how do you ensure that residents receive consistent assistance with daily hygiene and cleanliness needs?
- 4Can you walk me through your specific protocols for medication management to ensure accuracy and safety for residents?
- 5I see you have responded to some online feedback; how do you use that family input to make tangible changes to the quality of care provided here?
- 6What does a typical daily schedule look like for residents to ensure they stay active and socially connected within this intimate setting?
Personalized based on this facility's data
Key Review Excerpts
“For the first two nights of Mom’s stay, pebbles were strewn across her room for her to step on. On the second night she did step on them and broke her ankle.”
“It took over 2 hours for her to get any pain medication after asking for it. This place is a complete circus. Most people who work here are nasty and have an attitude.”
“I beg of you if you are considering this place for rehab turn the other way! What was supposed to be 14 days of rehab for my nana ended up being where she would pass from neglect!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections revealing medication errors and failures to notify families of resident incidents. The facility shows recurring issues with medication management, resident rights, and safety hazards across multiple surveys from 2021-2024. While all deficiencies have correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.
Feb 25, 2026Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 20, 2025Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Jan 12, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 18, 2023Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jan 12, 2024
$8,498
Fine
Jan 12, 2024
$8,499
Ownership & Operations
Who Operates This Facility
Westminster Health & Rehab Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit westminstertowers.org
Medicare data downloads
Original nursing home datasets
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