See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Riviera Palms Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

926 Haben Blvd, Palmetto, FL 34221120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 178 Google reviews

5
4
3
2
1
Riviera Palms Rehabilitation Center Nursing Home in Palmetto, FL — Street View
Street View

Watch Riviera Palms Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (8 vs median 6.0)

Bottom 25% in FL · Below recommended RN staffing · Worst in SOVEREIGN HEALTHCARE HOLDINGS chain · $278,615 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is frequently praised, the facility has a concerning pattern of inconsistent nursing care and slow response times. If you choose this facility, ensure you have a plan for frequent, in-person monitoring of your loved one's medication and hygiene needs, and confirm that you have direct contact information for a reliable point person.

Google Reviews

Google Reviews

178 reviews on Google
Riviera Palms Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy department and specific staff members for their dedication and kindness. However, a significant number of reviewers report critical failures in basic care, including slow response times to call buttons, poor medication management, and unsanitary conditions. Families should be aware that while many have positive experiences, there are recurring, serious complaints regarding the quality of nursing care and responsiveness.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean6.0Activities7.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical therapy department
  • Attentive and compassionate individual staff members
  • Clean, well-maintained facility environment
  • Helpful administrative and admissions staff

Concerns

  • Slow response times to call lights and requests for assistance (mentioned by 5 reviewers)
  • Poor medication management and administration errors (mentioned by 4 reviewers)
  • Inedible or inappropriate food quality (mentioned by 4 reviewers)
  • Unsanitary room conditions and unpleasant odors (mentioned by 3 reviewers)
  • Lack of communication from nursing staff and doctors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(12)'21(4)'23(16)'25(17)'26(23)

Distribution · 183 analyzed

5
156
4
2
3
3
2
0
1
22
27 reviews posted between Aug 21, 2022Aug 27, 2022 · 27 were 5-star
17 reviews posted between Jul 7, 2022Jul 7, 2022 · 17 were 5-star
11 reviews posted between Aug 12, 2022Aug 13, 2022 · 11 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Given the high praise for your physical therapy department, how do you ensure that same level of excellence extends to the daily nursing care and medication management processes?
  • 3What specific protocols are in place to ensure call lights are answered promptly, especially during shift changes or busier times of the day?
  • 4We understand that nutrition is vital for recovery; could you walk us through how the kitchen team handles dietary preferences and ensures the quality of meals served?
  • 5How do you maintain consistent communication between the medical staff and family members so we are always kept in the loop regarding our loved one's health status?
  • 6What is your daily routine for housekeeping and room maintenance to ensure a clean and comfortable living environment for all 120 residents?

Personalized based on this facility's data


Key Review Excerpts

I’ve met an angel here and her name is Anabet. I’ve never seen anyone with such an incredible work ethic. She is bright, cheerful, and compassionate.

Rehab patient · 2024★★★★★

My 94-year-old mother came to Riviera Palms after breaking her hip and shoulder in a fall. She spent nearly nine months in their care, and I cannot say enough about the experience. From day one, the atmosphere was positive and professional.

Long-term resident's family · 2026★★★★★

The nurse call button was useless. It took 15 to 30 minutes for anyone to respond. I needed to drink a lot of water because of my kidneys but always waiting.

Rehab patient · 2022☆☆☆☆
Source: 178 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
90%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
19.5%
FL
15.0%
Manatee
16.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.4%
FL
11.5%
Manatee
11.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.2%
Mixed vs Avgs
Here
7.2%
US
15.5%
FL
8.7%
Manatee
6.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
14.4%
FL
9.1%
Manatee
10.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Mixed vs Avgs
Here
99.1%
US
93.4%
FL
98.1%
Manatee
99.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
15.3%
FL
10.6%
Manatee
11.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
FL
94.7%
Manatee
97.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Mixed vs Avgs
Here
99.0%
US
81.8%
FL
94.8%
Manatee
99.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
FL
1.5%
Manatee
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Above state avg (7.3)
$278,615 in fines

This facility has 25 deficiencies across three surveys with recurring issues in care planning, safety protocols, and medication management. Most concerning is a pattern of problems with abuse prevention and reporting that appears in multiple surveys. While all deficiencies have reported correction dates, the facility shows ongoing challenges with maintaining consistent care standards and safety requirements across different inspection periods.

Jun 5, 2025Routine
10
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jan 26, 2023Routine
6
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 14, 2021Routine
9
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Federal Penalties

Fine

Jun 5, 2025

$181,100

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riviera Palms Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Sovereign Healthcare Holdings

Chain Size

43 facilities nationwide

Chain avg rating: 3.5/5 · Rank 43 of 43 (Worst)

Ownership & Management

Owners

Sovereign Healthcare Holdings LLC

Owner · Organization

Cronquist 2015 Family Tr

Owner (parent company) · Organization

John J Notermann Business Tr

Owner (parent company) · Organization

Mangine, John

Owner (parent company)

Notermann, Brenda

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

FL Bonifay Holdings, LLC5% or Greater Security InterestHealth Services Properties LLC5% or Greater Security InterestChery, DawnManaging Control - Governing BodyKaar, SusanManaging Control - Governing BodyLandy, FrederickManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call