Riviera Palms Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 178 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · Worst in SOVEREIGN HEALTHCARE HOLDINGS chain · $278,615 in fines · Abuse citation
What this means for your family
While the rehabilitation therapy team is frequently praised, the facility has a concerning pattern of inconsistent nursing care and slow response times. If you choose this facility, ensure you have a plan for frequent, in-person monitoring of your loved one's medication and hygiene needs, and confirm that you have direct contact information for a reliable point person.
Google Reviews
Google Reviews
178 reviews on Google“Riviera Palms Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy department and specific staff members for their dedication and kindness. However, a significant number of reviewers report critical failures in basic care, including slow response times to call buttons, poor medication management, and unsanitary conditions. Families should be aware that while many have positive experiences, there are recurring, serious complaints regarding the quality of nursing care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Attentive and compassionate individual staff members
- Clean, well-maintained facility environment
- Helpful administrative and admissions staff
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 5 reviewers)
- Poor medication management and administration errors (mentioned by 4 reviewers)
- Inedible or inappropriate food quality (mentioned by 4 reviewers)
- Unsanitary room conditions and unpleasant odors (mentioned by 3 reviewers)
- Lack of communication from nursing staff and doctors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 183 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the high praise for your physical therapy department, how do you ensure that same level of excellence extends to the daily nursing care and medication management processes?
- 3What specific protocols are in place to ensure call lights are answered promptly, especially during shift changes or busier times of the day?
- 4We understand that nutrition is vital for recovery; could you walk us through how the kitchen team handles dietary preferences and ensures the quality of meals served?
- 5How do you maintain consistent communication between the medical staff and family members so we are always kept in the loop regarding our loved one's health status?
- 6What is your daily routine for housekeeping and room maintenance to ensure a clean and comfortable living environment for all 120 residents?
Personalized based on this facility's data
Key Review Excerpts
“I’ve met an angel here and her name is Anabet. I’ve never seen anyone with such an incredible work ethic. She is bright, cheerful, and compassionate.”
“My 94-year-old mother came to Riviera Palms after breaking her hip and shoulder in a fall. She spent nearly nine months in their care, and I cannot say enough about the experience. From day one, the atmosphere was positive and professional.”
“The nurse call button was useless. It took 15 to 30 minutes for anyone to respond. I needed to drink a lot of water because of my kidneys but always waiting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 25 deficiencies across three surveys with recurring issues in care planning, safety protocols, and medication management. Most concerning is a pattern of problems with abuse prevention and reporting that appears in multiple surveys. While all deficiencies have reported correction dates, the facility shows ongoing challenges with maintaining consistent care standards and safety requirements across different inspection periods.
Jun 5, 2025Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 26, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 14, 2021Routine9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
Jun 5, 2025
$181,100
Ownership & Operations
Who Operates This Facility
Riviera Palms Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 43 of 43 (Worst)
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit rivierapalmsrehab.com
Medicare data downloads
Original nursing home datasets
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