Greenbriar Healthcare Rehabilitation and Nursing C
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 98 Google reviews

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What this means for your family
While some families report positive experiences with the therapy and activities teams, the facility has a recurring pattern of serious complaints regarding hygiene and slow response times. If you are considering this facility, we strongly recommend visiting unannounced and specifically observing the cleanliness of resident rooms and the responsiveness of staff to call bells.
Google Reviews
Google Reviews
98 reviews on Google“Greenbriar Healthcare receives highly polarized reviews, with some families praising the facility as clean and caring while others report severe neglect and poor hygiene. While specific staff members and the therapy team are frequently highlighted for their dedication, multiple reviewers describe critical failures in basic care, including issues with call-bell response times, cleanliness, and communication.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and helpful therapy team
- Clean, well-maintained building environment
- Friendly and compassionate individual staff members
- Effective admissions and family services support
Concerns
- Slow or ignored call-bell response times (mentioned by 4 reviewers)
- Poor food quality and lack of nutritional balance (mentioned by 5 reviewers)
- Unsanitary conditions including odors and lack of cleaning (mentioned by 6 reviewers)
- Difficulty reaching staff via phone or receiving updates (mentioned by 4 reviewers)
- Inadequate assistance with personal hygiene and showering (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that some families have had trouble getting timely updates; what is the most reliable way for us to stay in touch with the nursing team regarding my loved one's daily progress?
- 2Could you walk us through the current process for responding to call lights, and how you ensure residents receive timely assistance with personal hygiene and showering?
- 3I see that the therapy team is highly regarded here; how do you integrate their rehabilitation work into the resident's daily routine and activities?
- 4We understand that nutrition is vital; could you describe the current meal service and how you accommodate specific dietary preferences or nutritional needs?
- 5Given the importance of a comfortable environment, what is your daily protocol for housekeeping and maintaining the cleanliness of resident rooms and common areas?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly do you coordinate with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Greenbriar are exceptional or at least that was our experience. Amanda (admissions), Anthony (family services), and especially Bailey and her nursing colleagues were always available, provided excellent support, and demonstrated genuine compassion and care.”
“The facility lacks a 'rehabilitative unit' and the rehabilitative services as advertised. After a loved one was placed in this facility post surgery, she went multiple days after arrival with zero PT activity or even PT care planning.”
“My friend is currently a patient, the food is horrendous, one day for dinner she recieved a cup of ham salad, 2 milks, and 2 coffee. Balanced? She became ill, sent to ER, retuned to the facility, 3DAYS later she still had vomit in her hair and on her body!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has an ongoing pattern of deficiencies across multiple surveys, with families filing complaints about safety hazards, medication errors, and communication failures. The most recurring problems involve medication management, care planning, and safety oversight. While all cited issues show correction dates, the persistence of deficiencies across different time periods suggests systemic challenges that families should carefully evaluate before choosing this facility.
Jul 17, 2025Routine5
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 20, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 8, 2023Routine9
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 8, 2023Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 23, 2021Routine8
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
Aug 20, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Greenbriar Healthcare Rehabilitation and Nursing C
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 20 of 46
Ownership & Management
Owners
Greenbriar Snf Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit greenbriarrnc.com
Medicare data downloads
Original nursing home datasets
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