Braden River Rehabilitation Center LLC
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 132 Google reviews
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What this means for your family
While some families report successful rehab outcomes, the facility has a concerning pattern of reports regarding basic hygiene and neglect. If you choose this facility, we strongly advise daily, unannounced visits to monitor your loved one's care and to ensure that communication channels with the administration remain open.
Google Reviews
Google Reviews
132 reviews on Google“Braden River Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its compassionate nursing staff and effective rehabilitation programs, while others report severe neglect and poor communication. Recurring complaints highlight issues with cleanliness, inadequate staffing levels, and poor responsiveness to family concerns. Prospective families should be aware of the significant disparity between positive testimonials and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Helpful and supportive admissions staff
- Compassionate and attentive nursing staff (noted in positive reviews)
- Clean and well-maintained facility (noted in positive reviews)
Concerns
- Neglect and poor hygiene (soiled briefs, lack of showers) (mentioned by 11 reviewers)
- Poor communication and unresponsive phone lines (mentioned by 7 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Poor food quality and nutritional issues (mentioned by 5 reviewers)
- Facility cleanliness and odors (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a large capacity of 208 residents; how do you ensure that each resident receives consistent, personalized attention regarding hygiene and daily grooming needs?
- 2Given that physical and occupational therapy are noted as strengths here, how are these programs integrated into a resident's daily schedule to ensure they stay active and engaged?
- 3We have heard that communication can sometimes be a challenge in large facilities; what is the best way for family members to stay in regular contact with nursing staff regarding their loved one's care?
- 4I appreciate that the facility is active in responding to feedback online; what specific steps are you currently taking to improve the dining experience and nutritional variety for residents?
- 5With 10 recent state violations, could you walk me through the quality assurance process you have in place to address these concerns and ensure a clean, safe environment for everyone?
- 6How does your nursing team manage medication administration and medical emergencies to ensure that residents receive timely care, especially during evening and weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“The staff is rude and careless. It seems like nobody wants to be there, let alone care for anybody. The food is so horrible, my already underweight mother-in-law on chemo, lost an additional 5 pounds because she didn’t want to eat their meals.”
“My grandmother was here and would be left for hours in a dirty diaper. She was a fall risk and was left alone in the bathroom and fell- she had to call my uncle to call the front desk to get someone to help her.”
“The nurses and physical therapist are very kind to my mother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to deficiencies, including a recent grievance process violation and past issues with abuse reporting and medication management. The facility shows recurring problems with resident rights, medication errors, and care planning that persist across multiple surveys from 2021 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing quality concerns families should carefully evaluate.
Jun 4, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Oct 3, 2024Routine9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 15, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 28, 2022Routine12
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 29, 2021Routine10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Braden River Rehabilitation Center LLC
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 21 of 43
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit bradenriverrehab.com
Medicare data downloads
Original nursing home datasets
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