Riverton Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy programs. Still worth an in-person visit.
based on 262 Google reviews
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What this means for your family
Riverton's rehabilitation therapy programs are highly regarded, making it a potential choice for short-term recovery. However, the recurring, serious reports of neglect—specifically regarding call bell response times and hygiene—are critical red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's daily care.
Google Reviews
Google Reviews
262 reviews on Google“Riverton Rehabilitation and Healthcare Center presents a stark contrast in experiences, with many reviewers praising the facility's recent renovations, cleanliness, and effective rehabilitation therapy programs. However, a significant number of families report serious concerns regarding neglect, specifically citing delayed responses to call bells, poor hygiene management, and inconsistent communication from nursing and administrative staff. Families considering this facility should be aware that while many find the environment welcoming, others have documented distressing lapses in basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy programs
- Modern, newly renovated facility
- Friendly and welcoming front-office and admissions staff
- Clean and well-maintained physical environment
Concerns
- Neglect and delayed response to call bells (mentioned by 9 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 8 reviewers)
- Lack of communication regarding medical status and discharge (mentioned by 5 reviewers)
- Unprofessional or dismissive staff attitude (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 162 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The facility looks beautifully renovated and clean; how often is the resident's personal living space deep-cleaned to maintain these high standards?
- 2We've heard great things about your rehab and physical therapy programs; can you tell us more about how a personalized therapy plan is developed for a new resident?
- 3How does the nursing team ensure that call bells are answered promptly, especially during busy shift changes or overnight hours?
- 4What is the process for keeping family members updated on changes in a resident's medical status or upcoming discharge plans?
- 5Can you describe the daily meal schedule and how the dining experience is managed to ensure everyone receives nutritious, timely meals?
- 6How does the staff manage medication administration to ensure accuracy and prevent any delays in care?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team goes above and beyond, providing attentive and personalized care around the clock.”
“Call bell not answered, patients left soiled for HOURS, horrible staff attitude, unsanitary procedures.”
“The staff here welcomed my family for a visit with open arms! This is one of the best places we have visited and felt very welcomed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns of recurring deficiencies, particularly in fire safety systems and quality of care, with families filing three complaint-triggered reports. Most problematic are repeated issues with smoke barriers, hallway doors, and providing appropriate treatment according to residents' care plans across multiple surveys from 2023-2025. While the facility corrects deficiencies when cited, the persistence of similar problems in fire safety infrastructure and nutrition care suggests ongoing operational challenges that families should investigate thoroughly during visits.
Mar 18, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 5, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 30, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 19, 2024Routine4
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 11, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Construction Deficiencies
Meet other general requirements.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Ownership & Operations
Who Operates This Facility
Riverton Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 9 of 80 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
262 reviews from families & visitors
Official Website
Visit rivertonrehab.com
Medicare data downloads
Original nursing home datasets
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