Bethlehem North Skilled Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 153 Google reviews
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What this means for your family
This facility has a highly regarded therapy department that can be excellent for recovery, but the consistency of daily care is a major concern. If you choose this facility, we strongly advise that a family member visits frequently to monitor hygiene and ensure call bells are answered, as neglect remains a recurring theme in negative reviews.
Google Reviews
Google Reviews
153 reviews on Google“Bethlehem North Skilled Nursing and Rehabilitation receives highly polarized feedback, with many reviewers praising the therapy department and specific staff members for their dedication and kindness. However, a significant number of families report serious concerns regarding neglect, poor hygiene, slow response times, and inconsistent medication management. Prospective families should be aware that experiences appear to vary greatly depending on the shift and the specific unit.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and dedicated physical/occupational therapy team
- Several individual staff members noted for going above and beyond
- Active and engaging activities department
- Responsive administration and social services in specific cases
Concerns
- Neglect and slow response to call bells, especially at night (mentioned by 12 reviewers)
- Facility cleanliness, including odors and lack of sanitation (mentioned by 9 reviewers)
- Inconsistent or incorrect medication administration (mentioned by 6 reviewers)
- Missing personal belongings and clothing (mentioned by 4 reviewers)
- Poor communication with family members regarding patient status (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 217 residents; how do you ensure that each resident receives timely attention when they use their call bell, particularly during the overnight hours?
- 2Given the importance of maintaining a comfortable environment, could you walk me through your current daily cleaning schedule and how you manage sanitation throughout the common areas and resident rooms?
- 3I see that your therapy team is highly regarded; how do you integrate those rehabilitation services with the daily activity calendar to keep residents engaged and active?
- 4With medication management being such a critical part of care, what specific protocols and double-check systems do you have in place to ensure accuracy for every resident?
- 5I appreciate that your team is active in responding to feedback online; what is your standard process for keeping families updated on their loved one's health status and any changes in their care plan?
- 6What steps does the facility take to help residents keep track of their personal belongings and clothing, and how do you handle any instances where items might go missing?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department here is excellent they bring me up and down every day for OT and PT and they really work hard with you to reach your goals. The nurses go above and beyond they are here when ever I need them and the aids are very kind they truly care for the residents here.”
“My mom spent 4 weeks here relearning to walk from battling cancer. Besides the physical therapy team which is great, I would not recommend leaving your loved one here unless you plan on being around every single day. The neglect from the aids is astonishing and sad.”
“My grandmother was admitted to this place because she needed pt for a hip replacement, having a dementia diagnosis didn't help matters . She was also a fall risk . Fall prevention was not followed adequately, staffing issues, too many agency staff and major lack of communication between shits.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring deficiencies across fire safety, nutrition and dining services, and resident care, with issues persisting across multiple surveys from 2023 to 2025. The most recent 2025 survey identified 10 deficiencies including problems with daily care assistance, accident prevention, nutrition support, and resident communication requirements. One complaint was filed by a family regarding resident rights violations, though all cited deficiencies have correction dates from the facility.
Feb 12, 2026Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Feb 12, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 6, 2025Routine12
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Feb 16, 2024Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 28, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Ownership & Operations
Who Operates This Facility
Bethlehem North Skilled Nursing and Rehabilitation
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 10 of 188
Ownership & Management
Owners
Genesis Pm Pa Operations LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
153 reviews from families & visitors
Official Website
Visit bethlehemnorthnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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