Holy Family Manor
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 69 Google reviews
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What this means for your family
While many families report excellent, compassionate care, there is a concerning pattern of medical neglect and poor communication regarding health status. We strongly advise you to conduct frequent, unannounced visits and maintain direct communication with the nursing staff to ensure your loved one's medical needs are being met.
Google Reviews
Google Reviews
69 reviews on Google“Holy Family Manor receives highly polarized feedback, with many families praising the facility's cleanliness and the compassion of individual staff members. However, significant concerns exist regarding medical oversight, hygiene standards, and administrative communication, with multiple reports of neglect, such as untreated infections and bedsores.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and friendly nursing aides
- Engaging activities and spiritual services
- Effective physical therapy programs
Concerns
- Poor medical oversight and neglect (e.g., bedsores, untreated pneumonia) (mentioned by 3 reviewers)
- Inadequate communication and administrative disorganization (mentioned by 3 reviewers)
- Staffing issues leading to slow response times for pain medication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong focus on spiritual services and activities, could you walk us through a typical weekly schedule for a resident to keep them engaged?
- 2With a 3-star CMS staffing rating, how does your nursing team prioritize response times when a resident requests pain medication or urgent assistance?
- 3I understand that medical oversight is critical; what specific protocols are in place to monitor for skin integrity and prevent complications like bedsores?
- 4Could you explain the process for how your administrative team keeps families updated on changes in a resident's health status or care plan?
- 5How does your nursing staff coordinate with attending physicians to ensure that medication management is accurate and timely for residents?
- 6I noticed your team engages with feedback online; how do you typically use family input to improve the quality of care and communication within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The staff took amazing care of each of them and was kind to us as well. Whatever concerns we had were always addressed immediately and professionally.”
“The therapy she received was very helpful, but it very much feels like the doctor pencil whipped some report and took”
“My 92 year old father-in-law was there for about 4mths. Had to be sent to the hospital for a health issue and the doctor was shocked when he saw his body was covered in bed sores.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Holy Family Manor shows a pattern of fire safety and building compliance issues across multiple surveys, with repeated smoke detection and sprinkler system deficiencies. The facility also has recurring problems with quality of care and resident rights, including issues with treatment planning and dignified care that appeared in both 2023 and 2024. One family filed a complaint regarding administrative compliance issues. All deficiencies have correction dates, suggesting the facility addresses problems when identified.
Jul 24, 2025Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 6, 2024Routine2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 6, 2024Complaint1
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Jul 20, 2023Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Holy Family Manor
nonprofit
Ownership & Management
Owners
Weiser, Len
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit holyfamilysl.org
Medicare data downloads
Original nursing home datasets
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