Riverside Lifelong Health & Rehab Smithfield
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 8 Google reviews

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What this means for your family
The facility is highly regarded for its rehabilitation therapy and clean environment, making it a strong candidate for post-acute recovery. We recommend that you observe staff responsiveness during your tour and ask how they ensure call buttons are answered promptly, as this has been a recurring point of concern for some families.
Google Reviews
Google Reviews
8 reviews on Google“Riverside Lifelong Health & Rehab generally receives praise for its effective physical therapy programs and clean, well-maintained facilities. However, some families have reported concerns regarding inconsistent staff responsiveness and attention to patient needs, particularly when call buttons are ignored.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Clean and well-maintained facility
- Friendly and professional staff interactions
Concerns
- Slow staff response times to call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the rehabilitation therapy here; could you tell me more about how the therapy team works with residents to help them regain independence?
- 2We want to make sure our loved one is responsive to their needs; what steps are in place to ensure call buttons are answered promptly, especially during busy shifts?
- 3Since the facility is known for being so clean and well-maintained, what does your daily cleaning and upkeep routine look like for the resident rooms?
- 4What kind of daily activities or social outings do you organize to keep the residents engaged and connected with one another?
- 5In the event of a medical emergency during the night, what is the protocol for contacting physicians or arranging urgent care?
- 6I noticed your staff is often described as very friendly; how do you foster that professional and caring culture among your team?
Personalized based on this facility's data
Key Review Excerpts
“The Rehab staff were relentless in getting me back on my feet - literally!”
“The experience was wonderful, the staff were friendly and attentive. The therapy she received was on point and helped her gain her confidence back.”
“My father is a patient there first day clean and nice room but staff not very attentive my mom had to look for someone after pressing the button several times no one at the nursing station.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of problems, with families filing complaint reports in 2024 that triggered inspections revealing issues with resident rights, care planning, medication management, and infection control. The most recurring problems involve resident rights violations, fire safety deficiencies, and infection control failures that have persisted across multiple surveys from 2019 to 2024. While all 32 deficiencies were reportedly corrected, the repeat nature of key care areas suggests ongoing operational challenges families should carefully consider.
Apr 12, 2024Routine3
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Construction Deficiencies
Add automatic sprinklers after major renovation.
Apr 12, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 25, 2021Routine19
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Mar 8, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Ownership & Operations
Who Operates This Facility
Riverside Lifelong Health & Rehab Smithfield
nonprofit
Chain Affiliation
Riverside Health System
6 facilities nationwide
Chain avg rating: 3.5/5 · Rank 4 of 6 (Best)
Ownership & Management
Owners
Riverside Healthcare Association, INC.
Owner · Organization
Rector & Visitors of the University of Virginia
Owner (parent company) · Organization
Riverside Integrated Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit riversideonline.com
Medicare data downloads
Original nursing home datasets
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