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Nursing Home

Riverside Lifelong Health & Rehab Smithfield

Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.

101 John Rolfe Drive, Smithfield, VA 2343034 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 8 Google reviews

5
4
3
2
1
Riverside Lifelong Health & Rehab Smithfield Nursing Home in Smithfield, VA — Street View
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What this means for your family

The facility is highly regarded for its rehabilitation therapy and clean environment, making it a strong candidate for post-acute recovery. We recommend that you observe staff responsiveness during your tour and ask how they ensure call buttons are answered promptly, as this has been a recurring point of concern for some families.

Google Reviews

Google Reviews

8 reviews on Google
Riverside Lifelong Health & Rehab generally receives praise for its effective physical therapy programs and clean, well-maintained facilities. However, some families have reported concerns regarding inconsistent staff responsiveness and attention to patient needs, particularly when call buttons are ignored.

Quality Themes

Tap a score for details
Food10.0Staff7.0Clean9.0Activities10.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Effective rehabilitation therapy
  • Clean and well-maintained facility
  • Friendly and professional staff interactions

Concerns

  • Slow staff response times to call buttons (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02016(1)2.32017(3)3.02019(4)5.02020(2)3.02021(2)5.02024(2)

Distribution · 14 analyzed

5
7
4
0
3
3
2
2
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the rehabilitation therapy here; could you tell me more about how the therapy team works with residents to help them regain independence?
  • 2We want to make sure our loved one is responsive to their needs; what steps are in place to ensure call buttons are answered promptly, especially during busy shifts?
  • 3Since the facility is known for being so clean and well-maintained, what does your daily cleaning and upkeep routine look like for the resident rooms?
  • 4What kind of daily activities or social outings do you organize to keep the residents engaged and connected with one another?
  • 5In the event of a medical emergency during the night, what is the protocol for contacting physicians or arranging urgent care?
  • 6I noticed your staff is often described as very friendly; how do you foster that professional and caring culture among your team?

Personalized based on this facility's data


Key Review Excerpts

The Rehab staff were relentless in getting me back on my feet - literally!

Rehab patient · 2024★★★★★

The experience was wonderful, the staff were friendly and attentive. The therapy she received was on point and helped her gain her confidence back.

Rehab patient's family · 2020★★★★★

My father is a patient there first day clean and nice room but staff not very attentive my mom had to look for someone after pressing the button several times no one at the nursing station.

Long-term resident's family · 2017★★☆☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.96hrs
OK
Registered nurses for medical care
Total Nursing
4.50hrs
OK
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
70%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
14.4%
VA
15.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
19.5%
VA
20.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
15.5%
VA
14.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
93.4%
VA
91.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
5.3%
VA
5.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.7%
Better than Avg
Here
93.7%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.1%
Mixed vs Avgs
Here
79.1%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (14.5)
4 complaint-triggered

This facility shows a concerning pattern of problems, with families filing complaint reports in 2024 that triggered inspections revealing issues with resident rights, care planning, medication management, and infection control. The most recurring problems involve resident rights violations, fire safety deficiencies, and infection control failures that have persisted across multiple surveys from 2019 to 2024. While all 32 deficiencies were reportedly corrected, the repeat nature of key care areas suggests ongoing operational challenges families should carefully consider.

Apr 12, 2024Routine
3
0575Potential for harm · PatternCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0112Potential for harm · IsolatedCorrected

Construction Deficiencies

Add automatic sprinklers after major renovation.

Apr 12, 2024Complaint
4
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 25, 2021Routine
19
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

Mar 8, 2019Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0007Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverside Lifelong Health & Rehab Smithfield

Organization Type

nonprofit

Chain Affiliation

Chain Name

Riverside Health System

Chain Size

6 facilities nationwide

Chain avg rating: 3.5/5 · Rank 4 of 6 (Best)

Ownership & Management

Owners

Riverside Healthcare Association, INC.

Owner · Organization

Rector & Visitors of the University of Virginia

Owner (parent company) · Organization

5%

Riverside Integrated Services INC

Owner (parent company) · Organization

95%

Key personnel

Alewynse, JoyceOfficer / DirectorBates, JaredOfficer / DirectorHaywood, BarbaraOfficer / DirectorSmith, ConwayOfficer / DirectorSmith, KirbyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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