Cottages at Riverside

COMPLAINT INVESTIGATION REPORT

The report documents a Case Management visit conducted by LPA Javier Prieto to retrieve resident records for case number 56-AS-20251117110643. The visit was completed successfully, and the required documentation was obtained from the Executive Director. No specific deficiencies were cited in the provided text.

This report details the findings of a complaint investigation regarding allegations of physical abuse. The investigation concluded that there was no sufficient evidence to substantiate the allegation of physical abuse, and the allegation was marked as Unsubstantiated.

The facility underwent a required annual inspection conducted by the Licensing Program Analyst. The inspection covered cottages, kitchen, bedrooms, and bathrooms, and the LPA noted that all inspected areas were generally compliant. Specifically, the report states that no deficiencies were cited during the visit.

This report details a complaint investigation conducted on 06/09/2025 regarding allegations of unqualified staff administering medication and inadequate resident care. Based on interviews and file reviews, the Licensing Program Analyst found no evidence to corroborate the allegations, resulting in an 'Unsubstantiated' finding for both complaints.

This report details an investigation into a complaint regarding staff following a resident's hospice care plan. The investigation found that the allegations were unsubstantiated, as the evidence did not support the claim that staff failed to follow the care plan. No deficiencies were cited in this report.

This report details an investigation into three allegations: staff not assisting with self-administered medications, failure to report incidents to representatives, and administering medications without physician authorization. The investigator found insufficient evidence to substantiate any of the allegations at this time.

This report details an investigation into allegations of staff neglect regarding resident care, including assistance with mobility, nutrition, hygiene, and emotional comfort. All allegations cited were found to be unsubstantiated based on the evidence reviewed during the investigation.