Riverside Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 112 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (56%)
Below average in NY · Below recommended RN staffing · Above average staffing · No penalties on record
What this means for your family
This facility has a dedicated core of staff who receive high praise for their compassion, particularly in rehab and palliative care. However, the recurring reports of neglect and staffing shortages are serious red flags. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's hygiene and wound care, and maintain direct communication with the unit manager.
Google Reviews
Google Reviews
112 reviews on Google“Riverside Center for Rehabilitation and Nursing receives highly polarized feedback, with many reviewers praising the staff's kindness and the facility's cleanliness, while others report severe neglect and unprofessionalism. Families often express deep gratitude for the palliative and rehab care, yet a significant number of critical reviews cite dangerous issues such as unaddressed bedsores, poor hygiene, and chronic understaffing. Prospective families should be aware of this inconsistency, as experiences appear to vary drastically depending on the unit and the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Active and engaging recreation programs
- Effective rehabilitation therapy team
Concerns
- Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
- Neglect regarding hygiene, wound care, and toileting (mentioned by 11 reviewers)
- Unprofessional staff behavior and poor communication (mentioned by 6 reviewers)
- Poor food quality and nutritional management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of consistent care, what specific protocols are in place to ensure timely assistance with hygiene and toileting needs throughout the day and night?
- 2I noticed the facility has a strong reputation for rehabilitation therapy; how do you integrate that clinical focus with daily recreation programs to keep residents engaged?
- 3With the current staffing levels, what is your process for ensuring that residents receive prompt responses to call lights, especially during shift changes?
- 4How do you manage communication with families regarding changes in a resident's health status or medication adjustments to ensure we are always kept in the loop?
- 5We understand that nutrition is vital for recovery; what steps is the facility taking to improve the variety and quality of the dining experience for residents?
- 6Could you walk us through your internal process for addressing and resolving any concerns regarding the quality of wound care or personal hygiene?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Riverside were very kind to her and to me. I think that is the standout thing about it, the people. I observed them to be patient and kind even with some of the more difficult residents.”
“The treatment that my friend has gotten in this facility has been abysmal. Lack of care with associated skin breakdown, not being included in her own care plan, lack of staff. Physical therapy not received, basically left in her bed for 7 ½ months.”
“After a short stay at this facility, in the North unit, our sister passed away in peace, with dignity, and with exceptional care. Staff are diligent, knowledgeable and always visible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2023 that triggered an inspection revealing serious issues with resident rights, food safety, infection control, and facility cleanliness including pest problems. The facility has recurring problems with food service, infection control, and fire safety maintenance across multiple surveys, though all violations have correction dates. Visit to assess current conditions given the pattern of repeat deficiencies.
Apr 14, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 12, 2023Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 12, 2023Routine2
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Jun 11, 2021Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jun 18, 2019Routine17
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Riverside Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 9 of 16
Ownership & Management
Owners
Koenig, Uri
Owner
Steif, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit riversidecenterrehab.com
Medicare data downloads
Original nursing home datasets
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