River Terrace Health Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While the facility is physically beautiful and offers engaging social activities, the recurring reports of slow response times and medication errors are significant red flags. We strongly recommend that you observe the facility during off-peak hours and ask management specifically how they track and ensure timely responses to resident call lights.
Google Reviews
Google Reviews
32 reviews on Google“River Terrace Health Care Center receives highly polarized feedback, with some families praising the facility's cleanliness and staff interactions, while others report serious concerns regarding neglect and poor communication. Critical reviews highlight significant issues with slow response times for assistance, medication management, and a perceived lack of compassion from staff members. Families considering this facility should be aware of the stark contrast between the positive tour experiences and the negative reports regarding daily care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging social activities and events
- Friendly and professional front-line staff
- Pleasant physical environment
Concerns
- Slow or non-existent response to call lights/requests for help (mentioned by 2 reviewers)
- Poor food quality and dining service (mentioned by 3 reviewers)
- Inadequate medication management and communication (mentioned by 2 reviewers)
- Lack of staff compassion and dismissive attitude toward resident health concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that you have a 5-star CMS rating for health inspections, what specific protocols do you have in place to ensure that high standard of care is consistently maintained for residents?
- 2I noticed some families have expressed concerns regarding the responsiveness of staff to call lights; could you walk me through your system for prioritizing and answering these requests?
- 3We understand that dining is a major part of daily life; what steps are you currently taking to improve the quality and variety of the meals served to residents?
- 4How does your nursing team ensure clear, proactive communication with families regarding medication changes or updates on a resident's health status?
- 5I see that you actively respond to some online feedback; how do you use that input from families to make tangible improvements to the care experience at River Terrace?
- 6With your focus on engaging social activities, could you describe a favorite event or program that residents have really enjoyed recently?
Personalized based on this facility's data
Key Review Excerpts
“My experience is my husband can’t get nobody to come for hours after he calls for help and the food is no good”
“The amount of mental abuse from the staff was unnecessary. I also would like to mention the slow response times and poor food”
“Why can't my sister get her medications? Then when you do bring some you won't tell her what it is and she's not getting taken to the bathroom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Terrace Health Care Center has 34 deficiencies across 3 surveys, with families filing at least one complaint about resident documentation rights. The facility shows persistent safety infrastructure problems including fire safety systems, emergency preparedness, and electrical systems that recur across multiple surveys. While all deficiencies have correction dates, the repeated nature of safety violations suggests ongoing maintenance and compliance challenges families should consider.
Dec 4, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Dec 4, 2025Routine20
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have an externally vented heating system.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Jan 10, 2025Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Feb 20, 2024Routine6
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
River Terrace Health Care Center
government
Chain Affiliation
Ide Management Group
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 1 of 10 (Best)
Ownership & Management
Owners
Greatorex, Tina
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schiowitz, Marc
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sebbag, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit riverterracehealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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