Ossian Health Care and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective therapy and rehabilitation services. Still worth an in-person visit.
based on 66 Google reviews
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What this means for your family
Ossian Health Care offers excellent therapy services and a clean, engaging environment that many families appreciate. However, because multiple reviewers have raised concerns about staffing shortages and slow response times, we strongly recommend asking the administration about their current nurse-to-patient ratios and how they handle call-light response protocols during weekends and night shifts.
Google Reviews
Google Reviews
66 reviews on Google“Ossian Health Care and Rehabilitation Center receives high praise for its therapy services, clean environment, and compassionate staff, with many families noting a warm, home-like atmosphere. However, there are serious concerns regarding staffing levels, specifically regarding slow response times to call lights and potential medication management errors. While many residents and families report excellent experiences, prospective families should be aware of these reported inconsistencies in care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective therapy and rehabilitation services
- Clean, well-maintained, and odor-free facility
- Compassionate and friendly nursing staff
- Active and engaging social events
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Understaffing issues leading to poor care (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for rehabilitation, how do you integrate those therapy services into the daily routine for long-term residents?
- 2I noticed the staffing rating is a 3/5; could you explain how your team manages call light response times to ensure residents feel supported throughout the day and night?
- 3What specific protocols and double-check systems do you have in place to ensure accuracy and safety in medication management?
- 4With the active social calendar mentioned by many families, what are some of the most popular activities residents are currently participating in?
- 5How does your nursing team balance the high volume of care needs while maintaining the clean and odor-free environment that visitors often praise?
- 6In the event of a medical change or emergency, what is your process for communicating updates and care plans to family members?
Personalized based on this facility's data
Key Review Excerpts
“My mom felt loved and cared for and I felt supported from the staff as the Alzheimer's progressed and I slowly loss my mother. I won't say I never had an issue, but when problems did arise they were dealt with in a ti”
“My dad was there for 4 weeks. It was one nightmare after another. One example is after turning on his call light to go to the restroom, It took 25 minutes for the call to be answered. We got the same excuse everyday that they were short staffed.”
“We moved our dad from another Assisted Living facility to Ossian Health as we hoped for better outcomes with therapy. Ossian Health therapy exceeded all expectations and dad's health has really stabilized and improved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has struggled with recurring fire safety and building maintenance issues, with deficiencies appearing across multiple surveys from 2023 to 2025. Fire safety systems, emergency preparedness, and electrical maintenance are the most frequent problem areas, with some issues like fire drills and cooking facility protection repeating over time. Three families have filed complaints leading to additional citations for infection control and electrical safety, though all deficiencies show correction dates.
Apr 24, 2026Routine1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
May 9, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Jun 28, 2024Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 20, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Jul 10, 2023Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jun 30, 2023Routine17
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Ossian Health Care and Rehabilitation Center
for profit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 3 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Connie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit ossianhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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