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Nursing HomeMedicaid Top Rated

Christian Care Retirement Community

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

720 E Dustman Rd, Bluffton, IN 4671486 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 14 Google reviews

5
4
3
2
1
Christian Care Retirement Community Nursing Home in Bluffton, IN — Street View
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What this means for your family

While Christian Care has a long-standing reputation for compassionate nursing and high-quality care, recent reports suggest a decline in housekeeping standards and administrative responsiveness. We recommend touring the facility specifically to inspect the cleanliness of resident rooms and asking management directly about their current communication protocols for prospective families.

Google Reviews

Google Reviews

14 reviews on Google
Christian Care Retirement Community receives high praise for its compassionate, long-term nursing care and staff who treat residents with dignity. However, recent reviews highlight significant concerns regarding administrative responsiveness and housekeeping standards, suggesting a potential decline in operational quality.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Strong support during end-of-life care
  • Well-maintained and renovated living spaces
  • Responsive staff for independent living residents

Concerns

  • Poor housekeeping and cleanliness of resident rooms (mentioned by 2 reviewers)
  • Unprofessional administrative communication and responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)5.02019(3)3.72020(3)4.82022(5)3.52023(2)1.02024(1)

Distribution · 15 analyzed

5
11
4
1
3
0
2
1
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the recent renovations to the living spaces, what specific protocols do you have in place to ensure that resident rooms are consistently cleaned and maintained to that same high standard?
  • 2Given your 5-star staffing rating, how does your team coordinate to ensure that communication with families remains proactive and transparent regarding any changes in a resident's care plan?
  • 3Could you walk us through how your nursing team provides support during end-of-life care, as we've heard your staff is particularly compassionate in those moments?
  • 4What does a typical daily activity schedule look like for residents to ensure they stay engaged and connected with the community?
  • 5How does your facility handle medical emergencies or urgent health needs during overnight hours to ensure residents are always supported?
  • 6Since administrative responsiveness is so important to us, what is the best way for family members to reach out and receive timely updates from your management team?

Personalized based on this facility's data


Key Review Excerpts

The staff at Christian Care always strived to help him live life as comfortably and normally as possible. During his last few days, the staff was so compassionate and conscientious of his needs, and our needs as a family.

Long-term resident's family · 2022★★★★★

Unfortunately management isn't for the residents they are about their "buddies." Residents rooms are so dirty. I heard nothing but complaints from other staff, residents and their families about how dirty the residents rooms are.

Visitor/Observer · 2024☆☆☆☆

My mother lives in an apartment at Christian Care. The apartment has recently been renovated and is beautiful. Although she is independent , staff are responsive to her questions when she asks them.

Independent living resident's family · 2022★★★★
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.97hrs
OK
Registered nurses for medical care
Total Nursing
4.86hrs
OK
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
14.4%
IN
11.4%
Wells
15.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
15.3%
IN
13.0%
Wells
19.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
12.1%
IN
24.8%
Wells
14.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
15.5%
IN
13.6%
Wells
12.7%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility7.7%
Worse than Avg
Here
7.7%
US
1.6%
IN
1.1%
Wells
4.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
IN
93.6%
Wells
96.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility64.4%
Worse than Avg
Here
64.4%
US
79.8%
IN
79.0%
Wells
91.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.2%
Better than Avg
Here
88.2%
US
81.8%
IN
81.5%
Wells
87.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.4%
Worse than Avg
Here
3.4%
US
1.6%
IN
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.6)
1 complaint-triggered

This facility shows a moderate inspection record with 7 deficiencies across 3 surveys, including one complaint from a family regarding accident prevention and supervision. The most recurring issues involve resident rights protections, safety hazards, and facility maintenance. All deficiencies have been corrected by the provider, suggesting responsiveness to identified problems, though families should inquire about ongoing safety protocols and rights protections during visits.

Aug 22, 2025Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Oct 22, 2024Routine
1
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Aug 5, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Christian Care Retirement Community

Organization Type

for profit

Chain Affiliation

Chain Name

Adams County Memorial Hospital

Chain Size

8 facilities nationwide

Chain avg rating: 2.6/5 · Rank 2 of 8 (Best)

Ownership & Management

Key personnel

First Bank of Berne5% or Greater Mortgage InterestBorne-Bauman, CandiceManaging Control - Governing BodyFlueckiger, RussellManaging Control - Governing BodyLehman, ScottManaging Control - Governing BodyMacklin, LarryManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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