Arabella Health & Wellness of Birmingham
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews

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What this means for your family
While many families report positive experiences with specific staff members and wound care, there is a recurring pattern of communication issues and delayed responses to call buttons. We strongly recommend visiting during off-hours to observe staffing levels firsthand and asking management specifically how they handle call-light response times and family updates.
Google Reviews
Google Reviews
33 reviews on Google“Arabella Health & Wellness of Birmingham receives polarized feedback, with many reviewers praising specific staff members for their kindness and professional care, while others report serious concerns regarding neglect and poor communication. Families should be aware that while some report a clean and welcoming environment, others have documented significant issues with hygiene, call button response times, and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- Effective wound care services
- Strong, visible leadership team
- Welcoming and clean facility environment
Concerns
- Unresponsive call buttons and slow staff assistance (mentioned by 3 reviewers)
- Poor hygiene and neglect of bed-bound residents (mentioned by 2 reviewers)
- Difficulty communicating with staff via telephone (mentioned by 2 reviewers)
- Medication management and administration issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your leadership team is very active in responding to feedback online; how does that hands-on approach translate to resolving daily concerns for families?
- 2With a 2-star staffing rating from CMS, could you walk me through your current strategy for ensuring residents receive timely assistance when they use their call buttons?
- 3What specific protocols are in place to ensure consistent medication administration and accuracy for residents with complex health needs?
- 4How do you monitor and maintain hygiene standards for residents who are bed-bound to ensure they remain comfortable and well-cared for?
- 5I see that communication is a priority for your team; what is the best way for family members to get in touch with nursing staff if they have questions about their loved one's care?
- 6What kind of daily activities or social engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“On one occasion when I showed up her diaper was so full of poop it was literally up on her stomach. Some had already dried on her butt and when I was cleaning her butt her skin tore bc of bed sores.”
“They will send you to voicemail or disconnect the line before the nurse will give an update. Even if you leave a voicemail they won’t call back. I had to threaten having a wellness check done just to get a nurse on the phone.”
“When she does my wound care, the dressings actually stay on until the next scheduled change, and I don’t have to worry about them coming loose or falling off. That peace of mind really means a lot.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 26 deficiencies across three surveys with no family complaints filed. The most recurring issues involve fire safety systems, resident rights, and care planning. All deficiencies have been corrected by the facility, showing responsiveness to identified problems. While the number of deficiencies is notable, the pattern shows operational issues rather than serious patient harm, and the facility's track record of making corrections suggests ongoing quality improvement efforts.
Oct 27, 2022Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Dec 12, 2019Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 1, 2018Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Arabella Health & Wellness of Birmingham
for profit
Chain Affiliation
Arabella Healthcare Management
13 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 12
Ownership & Management
Owners
Fein, Miriam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zlotowitz, Eliyahu
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit arabellahcm.com
Medicare data downloads
Original nursing home datasets
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