The Ridge at Westlake Village
Families consistently rate this highly — reviewers highlight luxurious, hotel-like amenities and decor. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize high-end amenities, excellent dining, and a vibrant memory care program. However, because some residents have experienced a decline in care quality after moving in, you should specifically ask for references regarding long-term care consistency and night-shift staffing levels.
Google Reviews
Google Reviews
16 reviews on Google“The Ridge at Westlake Village is frequently praised for its luxurious, hotel-like atmosphere, high-quality dining, and a staff that treats residents like family. However, some families have reported a significant gap between the facility's polished initial impression and the actual quality of daily care and maintenance provided.”
Quality Themes
Tap a score for detailsStrengths
- Luxurious, hotel-like amenities and decor
- High-quality dining and food variety
- Compassionate and welcoming staff
- Engaging memory care programming
Concerns
- Discrepancy between advertised luxury and actual daily care/assistance (mentioned by 2 reviewers)
- Staffing shortages during night shifts
- Maintenance and cleanliness issues (e.g., ant problem)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often mirroring the specific details and staff names mentioned by the reviewer. For negative reviews, the owner maintains a professional and apologetic tone, focusing on the facility's core values and commitment to care.
Questions for Your Tour
- 1We've heard wonderful things about the hotel-like atmosphere and the dining variety here; could you tell us more about what a typical daily meal schedule looks like for residents?
- 2It's great to see how much the management engages with feedback from the community; how does the team use resident and family input to improve the facility's upkeep and maintenance?
- 3With the beautiful amenities available, what kind of daily social activities or specialized programming do you offer to keep residents engaged?
- 4Can you walk us through the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5How does the staff ensure that the high level of personalized, hands-on assistance remains consistent throughout every shift, including the late-night hours?
- 6For residents who might need a bit more support, how does the memory care programming specifically integrate with the rest of the community's activities?
Personalized based on this facility's data
Key Review Excerpts
“The Ridge is truly a luxury assisted living community. The building is beautiful, clean, and feels more like a high-end hotel than a senior residence.”
“The Ridge’s staff makes one feel authentically welcome from the minute you walk into their beautiful lobby.”
“The Ridge makes a nice first impression with its new hotel-like design, gourmet looking restaurants, polished tours, and big promises of exceptional care. Unfortunately, once you move in, those promises quickly fall apart”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 8, 2026OtherClean
FACILITY EVALUATION REPORT
Feb 20, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 21, 2026OtherClean
The unannounced case management visit identified deficiencies related to facility maintenance and reporting procedures. Specifically, the facility failed to report a major maintenance issue (a leak) to the licensing agency in a timely manner, and the physical plant was found to be in violation of maintaining a safe and good repair condition. Both deficiencies are classified as Type B, indicating potential but not immediate, critical risk.
Jan 15, 2026InspectionClean
The inspection identified three deficiencies, all classified as Type B. Issues noted include improper hot water temperatures in resident restrooms, missing valid first aid certifications for staff, and significant deficiencies in medication recordkeeping, specifically regarding start dates and inventory counts. The facility was advised of these findings and provided plans of correction for each violation.
Nov 13, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 13, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 4, 2025OtherClean
The inspection was an unannounced Case Management - Incident visit conducted on 11/04/2025. The primary deficiency cited relates to failure in timely incident reporting, specifically submitting multiple reports after the required seven-day window. The facility acknowledged the deficiency and stated a plan is in place to ensure future compliance.
Aug 21, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Shp VI Holden Westlake Llc;oakmont Mgmt. Group LLC
LARIOS, BRIAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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