Sunrise of Staten Island

Strengths

• Clean and well-maintained facility
• Compassionate and attentive clinical staff
• Warm, welcoming atmosphere
• Strong support for long-term residents

Concerns

• Lack of engaging activities and resident stimulation (mentioned by 2 reviewers)
• Poor management responsiveness and communication (mentioned by 3 reviewers)
• High staff turnover or perceived incompetence (mentioned by 2 reviewers)

How They Respond to Reviews

This facility actively engages with reviewer feedback.

Questions for Your Tour

• 1I noticed your team is very active in responding to feedback online; how does that same level of responsiveness translate to your day-to-day communication with family members?
• 2Could you walk me through the current activity calendar and tell me how you tailor these programs to keep residents engaged and mentally stimulated throughout the week?
• 3Given the size of the community with 121 residents, how do you ensure that staff members build consistent, long-term relationships with the seniors they care for?
• 4What is the protocol for medical emergencies after hours, and how do you keep families informed when a change in a resident's health status occurs?
• 5Since maintaining a high standard of cleanliness is a clear priority here, how do you balance those facility maintenance efforts with creating a warm, home-like environment for the residents?
• 6How do you approach staff training and retention to ensure that the clinical team remains consistent and familiar to the residents over time?

Personalized based on this facility's data