Retreat at the Stratford, the
Strong Medicare quality ratings; families often praise warm, attentive, and professional staff. Still worth an in-person visit.
based on 117 Google reviews
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What this means for your family
The Stratford is widely praised for its beautiful environment and highly attentive staff, making it an excellent choice for independent living and rehab. However, families of residents with advanced dementia should conduct a thorough, direct conversation with the administration regarding their specific capabilities, as there have been isolated reports of difficulty managing complex behavioral or medical needs.
Google Reviews
Google Reviews
117 reviews on Google“The Stratford is a highly regarded senior living community that consistently receives praise for its beautiful, well-maintained facilities and a staff that is described as warm, professional, and attentive. Families frequently highlight the seamless transitions between different levels of care, such as independent living, assisted living, and skilled nursing, as well as the high quality of the therapy teams. While the vast majority of feedback is glowing, a small number of reviewers have raised serious concerns regarding management professionalism and, in one critical instance, the handling of a resident with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- Beautiful, clean, and well-maintained facility
- Seamless transitions between levels of care
- High-quality in-house therapy and rehab services
- Engaging social activities and events
Concerns
- Inadequate management of complex medical/dementia needs (mentioned by 2 reviewers)
- Concerns regarding leadership professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how clean and beautifully maintained the facility is; what are your specific protocols for keeping the common areas so tidy?
- 2We noticed how much the staff is praised for being warm and professional; how do you ensure that this level of attentive care remains consistent across all shifts?
- 3For residents with more complex medical needs or cognitive changes, how does your clinical team tailor their care plan to ensure they are always safe and supported?
- 4How does the facility handle medical emergencies or sudden changes in health during the overnight hours?
- 5We would love to hear more about the social calendar—what are some of the favorite engaging activities or special events that residents look forward to each week?
- 6Since the facility offers seamless transitions between levels of care, how do you communicate with families when a resident's care needs begin to change?
Personalized based on this facility's data
Key Review Excerpts
“The staff went above and beyond in answering our questions, reacting to concerns, being approachable & reachable, & treating her like one of their own family members.”
“The therapy and therapists are a special addition to the living situation, After only a few months in residence I needed some physical therapy. The staff helped me getting everything arranged with my do”
“The facility is beautiful and very well maintained. The residents were very friendly and my parents were able to easily create new relationships.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 9 measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents who got a urinary tract infection
Residents who fell and were seriously hurt
Residents who were physically restrained
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring deficiencies, with families filing multiple reports that triggered investigations. Fire safety and emergency preparedness issues appear repeatedly across surveys, including problems with sprinkler systems, fire alarms, and emergency power. Additional recurring problems include care planning, medication management, and food safety violations. While the facility reports correcting issues, the persistent recurrence of similar deficiencies across multiple years suggests ongoing operational challenges.
Feb 12, 2026Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 2, 2025Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 7, 2025Routine22
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Apr 5, 2024Routine7
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Apr 5, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Payment Denial
Mar 27, 2025
6-day denial
Ownership & Operations
Who Operates This Facility
Retreat at the Stratford, the
for profit
Chain Affiliation
Senior Living Communities
9 facilities nationwide
Chain avg rating: 4.3/5 · Rank 9 of 9 (Worst)
Ownership & Management
Owners
Thompson, Benjamin
Owner
Thompson, Donald
Owner
Thompson, Joshua
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Official Website
Visit stratford-living.com
Medicare data downloads
Original nursing home datasets
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