Resthaven Maple Woods
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 18 Google reviews
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What this means for your family
Families currently residing at Resthaven Maple Woods report high satisfaction with the quality of care and staff compassion. However, prospective families should be aware of recent reports regarding poor communication during the admissions process and should insist on clear, written timelines for placement decisions.
Google Reviews
Google Reviews
18 reviews on Google“Resthaven Maple Woods receives high praise for its compassionate, attentive staff and strong communication, particularly from families of long-term residents. However, recent feedback highlights significant frustration regarding the admissions and communication process, with some families reporting being misled or ignored during the placement phase.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong communication with families
- Effective coordination of care
- Warm, family-like environment
Concerns
- Poor communication and lack of professionalism during the admissions process (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your nursing team's compassion; could you share how they typically build those personal connections with new residents?
- 2Since moving into a new home can be a big transition, what does the onboarding process look like to ensure families feel fully supported and informed from day one?
- 3How do you ensure consistent and proactive communication with family members regarding any changes in a loved one's care plan?
- 4With 101 residents here, how do you foster that warm, family-like atmosphere during daily activities and shared mealtimes?
- 5Could you walk me through your protocol for handling medical emergencies to ensure residents receive immediate and effective care?
- 6What steps are taken to ensure that the administrative and admissions experience is as smooth and professional as the daily care provided by your staff?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Maple Woods is excellent, compassionate, and attentive to all of my mother's needs.”
“She absolutely loved living there, made many friends, and said the staff treated her like family.”
“Stay away. We were strung along by this facility for placement for my Dad who had dementia. We were told it was a matter of days, and then flat out rejected with no reason.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
While the most recent renewal inspection found the facility in substantial compliance, previous investigations identified serious concerns regarding inadequate staffing levels on the memory care unit and failure to follow resident service plans during an incident. Families should note that the facility has been required to submit corrective action plans for these past violations.
Sep 18, 2025RoutineCleanReport
No deficiencies found during this inspection.
Jan 10, 2024Complaint
The facility is not providing care in accordance with Resident A’s service plan (incident involving two residents falling while struggling over an item).
Jan 4, 2024Complaint
Inadequate staffing on the second-floor memory care unit; specifically, one staff member was left alone to care for 20 residents from 2:00am to 6:00am on 9/4/2023.
May 8, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Resthaven
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit resthaven.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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