Maple Woods Cottage
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 18 Google reviews
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What this means for your family
Maple Woods Cottage is highly regarded for its compassionate and attentive care staff, making it a strong candidate for those already placed. However, prospective families should be aware of recent reports of poor communication and lack of transparency during the admissions process; ensure you get clear, written timelines when applying.
Google Reviews
Google Reviews
18 reviews on Google“Maple Woods Cottage receives high praise for its compassionate, friendly staff and strong communication, particularly from families of long-term residents. However, recent reviews highlight significant frustration regarding the admissions process, with families reporting being strung along or rejected without clear communication or professional courtesy.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Strong communication with families
- Positive, friendly environment for residents
Concerns
- Poor communication and lack of professionalism during the admissions process (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a small, intimate community of 27 residents, how do you ensure each person's unique daily routine and personal preferences are honored?
- 2We've noticed how much the staff is praised for being so compassionate; how do you foster that culture of attentive care among your team?
- 3What is your specific process for keeping family members updated on their loved one's well-being and any changes in their health?
- 4Can you walk us through the steps of the admissions process and how you ensure a smooth transition for new residents and their families?
- 5What kind of social activities or group outings are available to help residents engage with the friendly environment here?
- 6How is medical care managed during the night, and what is the protocol if an unexpected emergency occurs after hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so loving and compassionate! They took such good care of my dad and were so mindful of his unique needs.”
“My grandmother lived here for a little over a year, spending time initially in the main section then in the dementia unit. She absolutely loved living there, made many friends, and said the staff treated her like family.”
“Stay away. We were strung along by this facility for placement for my Dad who had dementia. We were told it was a matter of days, and then flat out rejected with no reason.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent inspection in October 2024 identified several issues regarding resident medical records, linen storage cleanliness, food labeling, and kitchen sanitation logs. Previous inspections in 2023 and 2017 showed the facility was in substantial compliance with state rules.
Oct 16, 2024Routine
Food items (chocolate cake, condiments, frozen blueberries, gravy mixes, breadcrumbs, and corn starch) in the kitchen and common area were not labeled with appropriate open dates.
Clean linen storage was contaminated by the storage of stained pillows, briefs, and soiled comforters near clean linens, posing a risk for cross-contamination.
Dishwasher sanitization logs contained incomplete or blank entries, making it impossible to verify if utensils were properly sanitized.
Two resident TB screenings could not be found in the reviewed records; screenings must be performed within 12 months prior to admission.
Oct 16, 2023RoutineCleanReport
No deficiencies found during this inspection.
May 29, 2019OtherCleanReport
No deficiencies found during this inspection.
May 10, 2017RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Resthaven
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit resthaven.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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