Resthaven Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 27 Google reviews
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What this means for your family
Resthaven is highly regarded for its rehabilitation and end-of-life care, but recent reports of inconsistent nursing hygiene and poor food quality are concerning. We recommend that families conduct a thorough tour and specifically observe the attentiveness of the nursing staff during non-peak hours to ensure the level of care meets your expectations.
Google Reviews
Google Reviews
27 reviews on Google“Resthaven Care Center receives high praise for its rehabilitation services and compassionate end-of-life care, with many families reporting significant improvements in their loved ones' well-being. However, there are recurring concerns regarding inconsistent nursing care, poor food quality, and occasional staff unprofessionalism that have led to some negative experiences.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Compassionate end-of-life and palliative care
- Clean and well-maintained facility environment
- Responsive and professional leadership
Concerns
- Inconsistent or negligent nursing care (mentioned by 2 reviewers)
- Poor food quality and service (mentioned by 2 reviewers)
- Understaffing leading to missed care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your rehabilitation programs; could you tell us more about how the therapy team works with residents to maintain their mobility?
- 2How does the dining team ensure that meals are both nutritious and enjoyable for everyone throughout the day?
- 3With the high staffing rating you have, how do you ensure that nursing care remains consistent and attentive during the night shifts?
- 4What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting physicians or transferring to a hospital?
- 6We noticed your leadership team is very responsive; how do you typically communicate with families regarding any changes in a resident's care plan?
Personalized based on this facility's data
Key Review Excerpts
“My wife is there now, after being at a substandard facility in Macomb County for over a year, with no real concern for her care & losing much weight, since being there,she's made remarkable progress & she's well liked by her nurses & the facility is truly immaculate.”
“Biggest regret ever allowing transfer for my Mom to this place following broken hip. She received almost no therapy because they are understaffed so she went back home very weak. They missed a UTI and dismissed all family who pleaded for elevated care.”
“In the 5 days my grandmother has been here, I've seen first hand how rough and negligent the nurses have been. For starters, never have I ever thought that full grown adults cannot wipe clean. Almost every single time my grandmother has gone to use the bathroom or after they have changed her diaper, I personally have had to go back and re-wipe her 5-6 times until she is clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about safety hazards and care quality, with accident prevention deficiencies recurring across three surveys (2023, 2024, 2025), suggesting ongoing safety concerns. The facility shows persistent issues with resident rights, infection control, and food safety. While all deficiencies have correction dates, the repeated safety violations and complaint history warrant careful consideration during visits.
Aug 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 25, 2025Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 6, 2024Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 18, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 26, 2023Routine5
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 26, 2023Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Jun 25, 2025
5-day denial
Ownership & Operations
Who Operates This Facility
Resthaven Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit resthaven.org
Medicare data downloads
Original nursing home datasets
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