Rest Haven-York
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in PA · No penalties on record
What this means for your family
This facility is highly regarded for its long-term care, recreation, and dietary programs, which many families praise for their personal touch. However, you must be proactive regarding administrative and medical communication; ensure you have a clear point of contact for billing and medical updates, and do not hesitate to advocate for your loved one's specific medical needs.
Google Reviews
Google Reviews
33 reviews on Google“Rest Haven-York receives polarized feedback, with many families praising the long-term staff for their kindness and dedication, while others report serious concerns regarding medical oversight and administrative interactions. While some reviewers highlight excellent rehab care and personalized dietary attention, critics describe significant issues with communication, billing practices, and the handling of complex medical conditions. Families should be aware that experiences appear highly inconsistent, ranging from exceptional long-term care to reports of neglect and poor administrative support.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Long-tenured administrative and care staff
- Engaging recreation and activities
- Personalized dietary accommodations
Concerns
- Unresponsive or combative administrative and billing office (mentioned by 3 reviewers)
- Inadequate medical oversight and communication regarding patient health (mentioned by 3 reviewers)
- Understaffing leading to overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs and medication management?
- 2I noticed some feedback regarding administrative communication; what is the best way for family members to stay updated on their loved one's health status and care plan changes?
- 3With the recent focus on recreation and activities, could you walk me through a typical week of programming and how you tailor these to residents with different interests?
- 4How does your clinical team coordinate with primary care physicians to ensure consistent medical oversight and proactive health monitoring?
- 5Since you have many long-tenured staff members, how do you support them in maintaining high-quality care during busier shifts?
- 6What is your process for resolving billing or administrative questions to ensure families feel supported and informed?
Personalized based on this facility's data
Key Review Excerpts
“The recreation department went above and beyond to keep my very social grandmother active. In addition I appreciated the longevity in the staff.”
“The dietary people met with my mother in person to see what she likes and even added her favorite, oyster stew, to the menu several times.”
“99% of the LPNS, CNAs etc were awesome despite being overworked and understaffed most of the time. they really care about their patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring challenges across multiple care areas, with families filing complaints that led to findings of significant medication errors and inadequate treatment. The most frequent problems involve quality of care (including wound care and daily living assistance), medication management, and fire safety systems. While all deficiencies show correction dates, issues with care quality, medication safety, and building safety persist across surveys from 2023 to 2025, suggesting ongoing operational challenges that families should carefully evaluate.
Feb 5, 2026Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 30, 2025Routine10
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 4, 2024Routine9
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Mar 9, 2023Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Rest Haven-York
for profit
Ownership & Management
Owners
Think on Limiited Liability Company
Owner · Organization
Evans, Alison
Owner
Evans, David
Owner
Evans, Karen
Owner
Evans, Kristien
Owner
Evans, Robert
Owner
Gentry, Catherine
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit resthavenyork.com
Medicare data downloads
Original nursing home datasets
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