Assisted Living · York, PA
914 W Market Street Operating Company LLC, York, PA 17401
About this listing
Catalog updated Aug 3, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 132 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviewers rate Autumn House of York highly. Reviewers highlight: compassionate and professional staff, engaging resident activities and outings. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the facility for its warm, compassionate staff and engaging activities, particularly within the memory care unit. However, some reviewers have raised serious concerns regarding staff responsiveness and a lack of transparency regarding facility maintenance issues.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
The vast majority of reviews describe the staff as caring, attentive, and professional.
Some families feel well-informed, while others report a lack of transparency regarding facility issues.
While some praise the cleanliness, others reported a terrible smell and a past bed bug infestation.
One reviewer noted food is good, but there is no broader consensus on variety.
Multiple reviewers highlight the excellent range of daily activities and outings.
Multiple families specifically praise the memory care director and the care provided in that unit.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 30 analyzed
This facility rarely responds to reviews.
Key Review Excerpts
“The staff is extremely friendly, attentive and professional. The needs of the residents are addressed in a timely manner. Upper-level management is easy to reach and provides timely and effective solutions to issues and concerns.”
“My uncle has lived at Autumn House West for over 2 years. He is very content with his accommodations. He has a very nice room with a shared bathroom, the food is good, he is well taken care of, and the staff and administrators are friendly and supportive.”
“I moved my mom here in April 2020 right at the start of the pandemic into their memory care unit. They take great care of my mom and always keep me informed.”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Autumn House of York underwent 30 inspections, resulting in 11 clean reports and 43 documented violations. Reported issues included concerns regarding staffing levels, medication security, and the maintenance of resident contracts.
Medication containers containing resident names, medication regimens, and diagnoses were found unlocked and unattended in a trash bin on a medication cart.
Mold spores were observed lining a ceiling vent in the 3000-hall.
Evidence of a mouse infestation was found, including a mouse sighting in a common shower room and mouse droppings in a resident's room.
Multiple resident-to-resident incidents occurred involving physical aggression, including slapping, pushing, and pulling, resulting in physical marks and injuries.
The home failed to report an incident involving a resident being pulled from a chair to the Department within the required 24-hour timeframe.
Sanitary conditions were inadequate, including a dead mouse on an exterior landing, mold in a ceiling vent, blood on a mattress, and a tooth on the floor.
Violation regarding resident records or documentation.
Violation regarding resident census or documentation requirements.
During the overnight shift, only one staff member was present who was certified in First Aid and CPR, failing to meet the required ratio.
Discontinued medications were found on a medication cart in the hallway.
Multiple incidents of resident neglect and physical harm occurred, including a resident being pushed onto the floor and another sustaining a cut to the arm.
Multiple incidents of resident altercations and physical harm occurred, including residents sustaining scratches, skin tears, and burns from hot coffee.
During an overnight shift with 92 residents, only 7 staff members present were certified in First Aid and CPR.
Staff failed to document required 15-minute checks for a resident's irritability and aggression on multiple shifts.
Multiple incidents of physical abuse and mistreatment were observed, including residents punching and choking another resident.
The home's written policy for reportable incidents did not include conducting investigations or gathering witness statements.
Cigarette butts were observed in the mulch bed outside the entrance, and a staff member was observed smoking on the sidewalk.
A small yellow tablet was found unlocked, unattended, and accessible on the floor outside of the hallway medication area.
Copies of the chapter and the current licensing inspection summary were not posted in a conspicuous and public place.
A resident requiring 24-hour supervision eloped from the secured dementia care unit and was found by police blocks away.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
914 W Market Street Operating Company LLC, York, PA 17401
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Google Maps
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Google Reviews
43 reviews from families & visitors
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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