See every facility — official ratings, family reviews, no referral fees.
Assisted Living

Autumn House of York

Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.

914 W Market Street Operating Company LLC, York, PA 17401132 bedsLicensed & Active
Google rating
4.3/5

based on 43 Google reviews

5
4
3
2
1

Watch Autumn House of York

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility offers a wonderful, activity-rich environment with a highly regarded memory care team. However, families should closely monitor staffing levels and ask specifically about the facility's current protocols for communicating maintenance or hygiene issues to residents' families.

Google Reviews

Google Reviews

43 reviews on Google
Families often praise the facility for its warm, compassionate staff and engaging activities, particularly within the memory care unit. However, some reviewers have raised serious concerns regarding staff responsiveness and a lack of transparency regarding facility maintenance issues.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean4.0Activities10.0MedsN/AMemory9.0Comms5.0ValueN/A

Strengths

  • Compassionate and professional staff
  • Engaging resident activities and outings
  • Beautifully maintained grounds and courtyards
  • Strong memory care programming

Concerns

  • Difficulty reaching nursing or CNA staff
  • Inadequate staffing levels (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02019(1)4.92021(14)2.52023(4)4.32024(6)4.22025(5)

Distribution · 30 analyzed

5
21
4
3
3
1
2
2
1
3

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the beautiful courtyards and grounds here; could you show us some of the outdoor spaces where residents enjoy their time?
  • 2The memory care programming seems like a real strength of Autumn House; what are some specific examples of engaging activities or outings planned for residents?
  • 3How do you ensure that nursing and CNA staff are easily accessible to residents and families, especially during the evening or overnight hours?
  • 4Could you tell us about your daily cleaning and housekeeping schedule to ensure the resident rooms and common areas are kept consistently tidy?
  • 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for getting immediate care and notifying the family?
  • 6It's great to see that the management team engages with the community online; how does the leadership team typically incorporate resident or family feedback into facility improvements?

Personalized based on this facility's data


Key Review Excerpts

The staff is extremely friendly, attentive and professional. The needs of the residents are addressed in a timely manner. Upper-level management is easy to reach and provides timely and effective solutions to issues and concerns.

Resident's family · 2024★★★★★

My uncle has lived at Autumn House West for over 2 years. He is very content with his accommodations. He has a very nice room with a shared bathroom, the food is good, he is well taken care of, and the staff and administrators are friendly and supportive.

Long-term resident's family · 2024★★★★★

I moved my mom here in April 2020 right at the start of the pandemic into their memory care unit. They take great care of my mom and always keep me informed.

Memory care family member · 2021★★★★★
Source: 43 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

29total
43deficiencies

Key Findings

Between 2021 and 2025, Autumn House of York underwent 30 inspections, resulting in 11 clean reports and 43 documented violations. Reported issues included concerns regarding staffing levels, medication security, and the maintenance of resident contracts.

Oct 9, 2025Routine
minor2600.17

Medication containers containing resident names, medication regimens, and diagnoses were found unlocked and unattended in a trash bin on a medication cart.

minor2600.85.a

Mold spores were observed lining a ceiling vent in the 3000-hall.

minor2600.85.b

Evidence of a mouse infestation was found, including a mouse sighting in a common shower room and mouse droppings in a resident's room.

Aug 20, 2025Routine
minor2600.16c

The home failed to report an incident involving a resident being pulled from a chair to the Department within the required 24-hour timeframe.

severe2600.42b

Multiple resident-to-resident incidents occurred involving physical aggression, including slapping, pushing, and pulling, resulting in physical marks and injuries.

minor2600.85a

Sanitary conditions were inadequate, including a dead mouse on an exterior landing, mold in a ceiling vent, blood on a mattress, and a tooth on the floor.

Jun 10, 2025Routine
minor2600.42(b)

Violation regarding resident census or documentation requirements.

minor2600.187(d)

Violation regarding resident records or documentation.

Jan 14, 2025Routine
severe2600.42b

Multiple incidents of resident neglect and physical harm occurred, including a resident being pushed onto the floor and another sustaining a cut to the arm.

minor2600.63a

During the overnight shift, only one staff member was present who was certified in First Aid and CPR, failing to meet the required ratio.

minor2600.183.d

Discontinued medications were found on a medication cart in the hallway.

Nov 6, 2024Routine
severe2600.42.b

Multiple incidents of resident altercations and physical harm occurred, including residents sustaining scratches, skin tears, and burns from hot coffee.

severe2600.63.a

During an overnight shift with 92 residents, only 7 staff members present were certified in First Aid and CPR.

Jul 22, 2024Routine
minor2600.16.b

The home's written policy for reportable incidents did not include conducting investigations or gathering witness statements.

minor2600.23.a

Staff failed to document required 15-minute checks for a resident's irritability and aggression on multiple shifts.

severe2600.42.b

Multiple incidents of physical abuse and mistreatment were observed, including residents punching and choking another resident.

May 7, 2024Routine
minor2600.144.c

Cigarette butts were observed in the mulch bed outside the entrance, and a staff member was observed smoking on the sidewalk.

minor2600.183.b

A small yellow tablet was found unlocked, unattended, and accessible on the floor outside of the hallway medication area.

Feb 27, 2024Routine
minor2600.3.c

Copies of the chapter and the current licensing inspection summary were not posted in a conspicuous and public place.

severe2600.23.b

A resident requiring 24-hour supervision eloped from the secured dementia care unit and was found by police blocks away.

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call