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Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 517 Google reviews
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Remington Transitional Care of Richardson has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical and occupational therapy teams and engaging and compassionate activity programming. Review the component ratings and current source records before deciding.
Families considering Remington Transitional Care of Richardson will find a highly-regarded rehabilitation and therapy program, with many reviewers praising the skill and encouragement of the PT and OT teams. However, there are significant and recurring reports of serious nursing concerns, including medication errors, delayed responses to call lights, and inadequate hygiene care. While the activity programming is a standout strength, the facility faces critical criticism regarding communication with families and nighttime staffing reliability.
Quality Themes
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Concerns
Rating Trends
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Distribution · 227 analyzed
The owner uses highly templated, repetitive scripts for both positive and negative reviews. While they personalize the responses by inserting the reviewer's name and specific staff members mentioned, the core messaging remains a copy-paste formula.
Personalized based on this facility's data
Key Review Excerpts
“The 3rd floor with John and Shawnee. They are always so thoughtful and upbeat. They are like family and I will miss seeing them.”
“I was sitting in my Dad's room today and the cleaning people came by to swiffer/mop and clean the room. They were extremely attentive to the details and making sure the room was clean.”
“My Grandfather got admitted here over the weekend from the hospital. The staff had his name wrong, didn’t know anything about him, gave him solid food and normal liquids when he was supposed to be on puréed food and thickened liquids”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
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2
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Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring concerns in fire safety, infection control, and resident care quality, with families filing complaint-based reports about pressure ulcer care, infection prevention, IV fluid administration, and medical records management. The facility has repeated violations across multiple surveys for fire safety equipment and smoke barriers, and infection control deficiencies have persisted from 2023 through 2025 despite corrections, suggesting ongoing implementation challenges that warrant careful consideration before placement.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Regency Ihs of Richardson LLC
nonprofit
REGENCY INTEGRATED HEALTH SERVICES LLC
WILLIAM T POMEROY
Owners
Regency Ihs of Richardson LLC
Owner · Organization
Key personnel
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517 reviews from families & visitors
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