Remington Transitional Care of Richardson
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 502 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational rehabilitation, as the therapy teams are exceptionally skilled. However, families must be extremely vigilant regarding nursing care, specifically checking that medication schedules are followed and that call lights are being answered promptly, especially during night shifts.
Google Reviews
Google Reviews
502 reviews on Google“Families considering Remington Transitional Care of Richardson will find a highly-regarded rehabilitation and therapy program, with many reviewers praising the skill and encouragement of the PT and OT teams. However, there are significant and recurring reports of serious nursing concerns, including medication errors, delayed responses to call lights, and inadequate hygiene care. While the activity programming is a standout strength, the facility faces critical criticism regarding communication with families and nighttime staffing reliability.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Engaging and compassionate activity programming
- Clean and beautiful facility environment
- Kind and attentive nursing aides and technicians
Concerns
- Inadequate response to call lights and nighttime neglect (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Poor communication from administration and nursing staff (mentioned by 5 reviewers)
- Inconsistent hygiene and bathing care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive scripts for both positive and negative reviews. While they personalize the responses by inserting the reviewer's name and specific staff members mentioned, the core messaging remains a copy-paste formula.
Questions for Your Tour
- 1I noticed how much the management team values feedback by responding to every review; how does that communication loop work between families and the administration?
- 2The therapy teams and activity programs have such a wonderful reputation here—could you tell me more about how a resident typically participates in those daily?
- 3What specific protocols are in place to ensure call lights are answered promptly, especially during the overnight hours?
- 4Could you walk me through your process for medication administration to ensure everything is delivered accurately and on schedule?
- 5How does the nursing staff coordinate with families to ensure we are all updated on any changes in a resident's hygiene or daily care needs?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The 3rd floor with John and Shawnee. They are always so thoughtful and upbeat. They are like family and I will miss seeing them.”
“I was sitting in my Dad's room today and the cleaning people came by to swiffer/mop and clean the room. They were extremely attentive to the details and making sure the room was clean.”
“My Grandfather got admitted here over the weekend from the hospital. The staff had his name wrong, didn’t know anything about him, gave him solid food and normal liquids when he was supposed to be on puréed food and thickened liquids”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring concerns in fire safety, infection control, and resident care quality, with families filing complaint-based reports about pressure ulcer care, infection prevention, IV fluid administration, and medical records management. The facility has repeated violations across multiple surveys for fire safety equipment and smoke barriers, and infection control deficiencies have persisted from 2023 through 2025 despite corrections, suggesting ongoing implementation challenges that warrant careful consideration before placement.
Aug 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 12, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Jun 12, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
May 9, 2024Routine2
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 9, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Regency Ihs of Richardson LLC
nonprofit
REGENCY INTEGRATED HEALTH SERVICES LLC
WILLIAM T POMEROY
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 9 of 67
Ownership & Management
Owners
Regency Ihs of Richardson LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
502 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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