Rehab at Shannondell
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 252 Google reviews
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What this means for your family
Shannondell is an excellent choice for active, independent seniors who value high-end amenities and social engagement. However, families seeking rehabilitation or skilled nursing care should exercise extreme caution; multiple reviewers have reported significant lapses in medical communication and patient safety. We strongly recommend vetting the rehab wing separately from the independent living community.
Google Reviews
Google Reviews
252 reviews on Google“Shannondell is a large, upscale retirement community that receives high praise for its beautiful grounds, professional auditorium, and active social environment for independent living. However, the facility faces serious, recurring criticism regarding its rehabilitation and nursing care services, with multiple families reporting poor communication, neglect, and safety concerns during medical stays.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- High-quality auditorium and social events
- Active, resort-like independent living environment
- Friendly and helpful front-desk and security staff
Concerns
- Poor quality of rehabilitation and nursing care (mentioned by 4 reviewers)
- Lack of communication with families during medical emergencies (mentioned by 2 reviewers)
- High cost of residency (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the beautiful auditorium and social spaces here, what does a typical week of activities look like for residents who are in the rehab wing?
- 2We understand that medical emergencies can be stressful; could you walk us through your specific protocol for updating families when a resident’s health status changes?
- 3With the rehab services being a core part of your facility, how do you ensure consistent communication between the nursing team and the therapy staff regarding a resident's daily progress?
- 4We have heard great things about your front-desk and security team, but could you explain how your nursing staff manages medication administration to ensure accuracy and safety?
- 5Considering the high-end resort feel of the campus, what is included in the monthly cost, and are there any additional fees we should anticipate for specialized nursing care?
- 6Since your staffing ratings are high, how do you maintain that level of consistency and oversight during shift changes to ensure residents receive prompt attention?
Personalized based on this facility's data
Key Review Excerpts
“My husband was transferred to Shannondell Valley Forge from the hospital for what we were told was 6 days of in patient 'rehab'. Out of the 6 days, he received 2 hrs of rehab---none provided on weekends, none on departure day.”
“My mother broke her hip on 3/28/26 and Shannondell DID NOT CONTACT ANY OF HER FAMILY MEMBERS that she was taken to the hospital!”
“Don’t be fooled by the nice facade, there is nothing of substance behind it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
1
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety and electrical system deficiencies across multiple surveys, with four complaint-triggered issues where families reported problems including failure to notify families of incidents, accident hazards, and resident rights violations. The most persistent problems involve fire safety systems, electrical systems, and medication management, with several deficiencies like fire alarm maintenance and emergency generator issues appearing repeatedly across different survey dates despite reported corrections.
Jun 30, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 1, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Dec 4, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jul 11, 2024Routine16
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 8, 2023Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Rehab at Shannondell
for profit
Ownership & Management
Owners
Builders Acceptance CORP
Owner · Organization
Rittenhouse, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
252 reviews from families & visitors
Official Website
Visit shannondell.com
Medicare data downloads
Original nursing home datasets
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