Regency Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 65 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · Worst in CHAMBERS COUNTY PUBLIC HOSPITAL DISTRICT NO. 1 chain · $22,718 in fines · Abuse citation
What this means for your family
While some families find the facility clean and the individual caregivers kind, there is a deeply concerning pattern of neglect regarding hygiene and medication management. If you choose this facility, you must implement a rigorous daily check-in routine to ensure your loved one is being bathed and receiving all prescribed medications.
Google Reviews
Google Reviews
65 reviews on Google“Families considering Regency Village should be aware of significant concerns regarding neglect, including reports of patients not being bathed, medication errors, and inadequate hygiene. While some long-term residents and rehab patients praise the kindness of specific nursing staff and the facility's clean appearance, there is a recurring pattern of severe understaffing and poor administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained physical facility
- Kind and compassionate individual nursing staff
- Effective rehabilitation gym and therapy equipment
- Welcoming atmosphere for new employees and volunteers
Concerns
- Severe neglect regarding hygiene and bathing (mentioned by 4 reviewers)
- Inadequate staffing levels, especially on weekends (mentioned by 5 reviewers)
- Poor communication from administration and social workers (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Incompetent billing and business office practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
The owner relies heavily on templated, boilerplate language that uses vague phrases like 'less than stellar' or 'did not meet the level of service to which we aspire.' While they attempt to personalize by using the reviewer's name, they rarely provide specific solutions or substantive rebuttals to the serious allegations made.
Questions for Your Tour
- 1I noticed some people mention how clean and well-maintained the building is; could you show me around the common areas and the rehab gym?
- 2How do you ensure that residents receive consistent care and attention during the weekends when there might be fewer staff members present?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on time every day?
- 4Could you explain how the nursing staff manages daily hygiene and bathing schedules to ensure every resident's needs are met?
- 5How does the administration keep families updated on a resident's health changes or any important updates regarding their care?
- 6What kind of daily activities or social events are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff and residents welcomed me into the family with open arms. If you are looking for a home for your love one (short stay or long term care) this is the place to be in Webster.”
“The facility is well kept, the staff is attentive and very welcoming. The admission team is very professional and caring!”
“The Therapy gym is huge and the team is so good at what they do. They make it so easy to recover.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints at Regency Village, triggering 12 of 35 deficiencies including recent abuse protection failures and resident rights violations. The facility shows persistent problems with care planning and resident assessments across multiple years, plus recurring medication management issues. While the facility has corrected most violations, the pattern of family-reported concerns about basic care quality and safety protections warrants careful consideration during visits.
Dec 1, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 14, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 19, 2025Complaint8
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Mar 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 14, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 19, 2025
$8,417
Fine
Apr 19, 2025
$14,301
Ownership & Operations
Who Operates This Facility
Chambers County Public Hospital District no 1
for profit
RVLTC ENTERPRISES LLC
BERNARD MOORE
Chain Affiliation
Chambers County Public Hospital District no. 1
6 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 6 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit regencyvillagewebster.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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