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Nursing HomeMedicaid Investigative

Regency Village

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

409 Greene St, Webster, TX 77598122 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 65 Google reviews

5
4
3
2
1

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 8.0)

Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · Worst in CHAMBERS COUNTY PUBLIC HOSPITAL DISTRICT NO. 1 chain · $22,718 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families find the facility clean and the individual caregivers kind, there is a deeply concerning pattern of neglect regarding hygiene and medication management. If you choose this facility, you must implement a rigorous daily check-in routine to ensure your loved one is being bathed and receiving all prescribed medications.

Google Reviews

Google Reviews

65 reviews on Google
Families considering Regency Village should be aware of significant concerns regarding neglect, including reports of patients not being bathed, medication errors, and inadequate hygiene. While some long-term residents and rehab patients praise the kindness of specific nursing staff and the facility's clean appearance, there is a recurring pattern of severe understaffing and poor administrative communication.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean6.0Activities5.0Meds1.0MemoryN/AComms2.0Value1.0

Strengths

  • Clean and well-maintained physical facility
  • Kind and compassionate individual nursing staff
  • Effective rehabilitation gym and therapy equipment
  • Welcoming atmosphere for new employees and volunteers

Concerns

  • Severe neglect regarding hygiene and bathing (mentioned by 4 reviewers)
  • Inadequate staffing levels, especially on weekends (mentioned by 5 reviewers)
  • Poor communication from administration and social workers (mentioned by 4 reviewers)
  • Medication management errors and delays (mentioned by 3 reviewers)
  • Incompetent billing and business office practices (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'10(1)'16(3)'18(11)'20(1)'22(6)'24(10)'26(4)

Distribution · 70 analyzed

5
28
4
3
3
0
2
1
1
38

How They Respond to Reviews

0%response rate
Generic

The owner relies heavily on templated, boilerplate language that uses vague phrases like 'less than stellar' or 'did not meet the level of service to which we aspire.' While they attempt to personalize by using the reviewer's name, they rarely provide specific solutions or substantive rebuttals to the serious allegations made.

Questions for Your Tour

  • 1I noticed some people mention how clean and well-maintained the building is; could you show me around the common areas and the rehab gym?
  • 2How do you ensure that residents receive consistent care and attention during the weekends when there might be fewer staff members present?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on time every day?
  • 4Could you explain how the nursing staff manages daily hygiene and bathing schedules to ensure every resident's needs are met?
  • 5How does the administration keep families updated on a resident's health changes or any important updates regarding their care?
  • 6What kind of daily activities or social events are planned to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff and residents welcomed me into the family with open arms. If you are looking for a home for your love one (short stay or long term care) this is the place to be in Webster.

New employee · 2025★★★★★

The facility is well kept, the staff is attentive and very welcoming. The admission team is very professional and caring!

Respite care family member · 2024★★★★★

The Therapy gym is huge and the team is so good at what they do. They make it so easy to recover.

Rehab patient · 2018★★★★★
Source: 65 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
58%
Registered nurses for medical care
Total Nursing
3.35hrs
82%
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
TX
2.5%
Harris
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.3%
TX
14.9%
Harris
12.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Harris
95.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.3%
Mixed vs Avgs
Here
9.3%
US
15.4%
TX
9.4%
Harris
8.8%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.7%
Worse than Avg
Here
9.7%
US
4.9%
TX
4.0%
Harris
6.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.6%
Worse than Avg
Here
17.6%
US
14.4%
TX
16.1%
Harris
12.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Harris
86.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
79.7%
TX
88.0%
Harris
86.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.8%
Worse than Avg
Here
3.8%
US
1.6%
TX
1.5%
Harris
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
2penalties
Near state avg (9.1)
16 complaint-triggered
$22,718 in fines

Families have repeatedly filed complaints at Regency Village, triggering 12 of 35 deficiencies including recent abuse protection failures and resident rights violations. The facility shows persistent problems with care planning and resident assessments across multiple years, plus recurring medication management issues. While the facility has corrected most violations, the pattern of family-reported concerns about basic care quality and safety protections warrants careful consideration during visits.

Dec 1, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Nov 20, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 14, 2025Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 19, 2025Complaint
8
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Mar 21, 2025Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Mar 14, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Apr 19, 2025

$8,417

Fine

Apr 19, 2025

$14,301

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chambers County Public Hospital District no 1

Organization Type

for profit

Management Company

RVLTC ENTERPRISES LLC

Administrator

BERNARD MOORE

Chain Affiliation

Chain Name

Chambers County Public Hospital District no. 1

Chain Size

6 facilities nationwide

Chain avg rating: 2.5/5 · Rank 6 of 6 (Worst)

Ownership & Management

Key personnel

Rvtx Real Estate Holdings, LLC5% or Greater Mortgage InterestPellerin, Richard5% or Greater Mortgage InterestCooper, KimberlyOfficer / DirectorNewton, ElizabethOfficer / DirectorRv-Ltc Enterprises LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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