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Nursing Home Top Rated

Ignite Medical Resort Webster, LLC

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.

16130 Galveston Rd, Clear Lake · Webster, TX 7759870 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 592 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice for rehabilitation due to its outstanding therapy teams and hotel-like cleanliness. However, if your loved one has complex medical needs like diabetes, you should closely monitor and ask specifically about their protocols for timely blood sugar checks and night-shift responsiveness.

Google Reviews

Google Reviews

592 reviews on Google
Families considering Ignite Medical Resort Webster can expect a highly clean, modern, and professional environment that many describe as feeling more like a luxury hotel than a nursing home. While the physical therapy and nursing staff receive overwhelming praise for their compassion and skill, some families have reported serious concerns regarding medical oversight and inconsistent response times during night shifts.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean10.0Activities7.0Meds6.0MemoryN/AComms8.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy teams
  • Immaculate and modern facility cleanliness
  • Compassionate and attentive nursing staff
  • High-quality security and patient safety measures

Concerns

  • Inconsistent medical monitoring and response times (mentioned by 2 reviewers)
  • Issues with dietary restrictions (e.g., gluten-free) (mentioned by 2 reviewers)
  • Inconsistent laundry and personal item management

Rating Trends

Tap a year to see what changed

2344.82025(153)4.62026(77)

Distribution · 230 analyzed

5
202
4
17
3
1
2
1
1
9
20 reviews posted between Jun 15, 2025Jun 28, 2025 · 17 were 5-star
11 reviews posted between May 25, 2025May 30, 2025 · 10 were 5-star
10 reviews posted between Jun 23, 2025Jun 28, 2025 · 8 were 5-star

How They Respond to Reviews

97%response rate
Good

The owner uses a variety of polite, templated responses that frequently acknowledge specific staff members mentioned in reviews. While most responses are generic, they effectively mirror the sentiment of the reviewer and provide a direct phone number to address specific complaints.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to families' feedback online; how do you ensure that specific dietary needs, like gluten-free or other restrictions, are consistently managed in the kitchen?
  • 2The facility looks incredibly modern and clean; what specific protocols do you have in place to maintain that level of cleanliness for the residents' rooms and common areas?
  • 3Since the therapy teams have such a great reputation, could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
  • 4With the CMS staffing rating being a bit lower than your other impressive scores, what steps is the facility taking to ensure there is consistent medical monitoring and timely responses during the night shifts?
  • 5How does the nursing team handle medical emergencies or sudden changes in a resident's condition after regular business hours?
  • 6What kind of daily activities or social events are planned to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The atmosphere is serene, and the staff are consistently professional, compassionate, and attentive. They truly listen and respond to the needs of both patients and families.

Long-term resident's family · 2025★★★★★

My 86 year old mom was completely immobile when she arrived and went back home with a walker 2.5 months later! They did a great job with her Rehab and she loved it at Ignite Webster.

Rehab patient's family · 2025★★★★★

Really bad service, they literally left someone who had a hand surgery and diabetic to eat their meal unattended and never checked her blood sugar on time.

Rehab patient's family · 2026☆☆☆☆
Source: 592 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
TX
89.2%
Harris
86.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.0%
Better than Avg
Here
89.0%
US
79.7%
TX
88.0%
Harris
86.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
TX
1.5%
Harris
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (9.1)
$42,280 in fines

Families filed complaints that led to deficiencies regarding improper physical restraint use and mental health treatment in 2023. The facility shows recurring problems across surveys with fire safety, care planning, and medication management. Multiple deficiencies persist across both 2023 and 2025 surveys, including fire drills, smoke barriers, and oxygen equipment safety, suggesting ongoing challenges with correcting issues despite the facility reporting correction dates.

Jun 11, 2025Routine
6
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0929Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 22, 2023Routine
12
0604Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0742Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0929Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ignite Medical Resort Webster, LLC

Organization Type

for profit

Management Company

IGNITE TEAM PARTNERS, LLC

Administrator

ANNE EXLEY

Chain Affiliation

Chain Name

Ignite Medical Resorts

Chain Size

25 facilities nationwide

Chain avg rating: 2.7/5 · Rank 1 of 7 (Best)

Ownership & Management

Owners

Ignite Webster Jv, LLC

Owner · Organization

Ignite-Villa Holdco LLC

Owner · Organization

Berger Fam Tr Ua 06252014

Owner (parent company) · Organization

Blue Pearl Financial LLC

Owner (parent company) · Organization

Gold Pearl, LLC

Owner (parent company) · Organization

Ignite Post Acute Solutions LLC

Owner (parent company) · Organization

Israel Family Investment Trust

Owner (parent company) · Organization

Israel Investment Tr

Owner (parent company) · Organization

Prestige Worldwide Webster, LLC

Owner (parent company) · Organization

Stern Family Investment Tr

Owner (parent company) · Organization

Carr, Jared

Owner (parent company)

Exley, Anne

Owner (parent company)

Gillis, Karen

Owner (parent company)

Gobst, Ryan

Owner (parent company)

Jablonski, Nicole

Owner (parent company)

Mcfarlane, John

Owner (parent company)

Rose, Marc

Owner (parent company)

Shearer, Rachel

Owner (parent company)

Thengil, Mathew

Owner (parent company)

White, Jim

Owner (parent company)

Berger, Aviva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Israel, Yehudis

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Berger, MenachemManaging Control - Governing BodyCarr, BarryManaging Control - Governing BodyFields, TimothyManaging Control - Governing BodyIsrael, BenjaminManaging Control - Governing BodyStern, ToddManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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