Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 622 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Ignite Medical Resort Webster, LLC has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical and occupational therapy teams and immaculate and modern facility cleanliness. Review the component ratings and current source records before deciding.
Families considering Ignite Medical Resort Webster can expect a highly clean, modern, and professional environment that many describe as feeling more like a luxury hotel than a nursing home. While the physical therapy and nursing staff receive overwhelming praise for their compassion and skill, some families have reported serious concerns regarding medical oversight and inconsistent response times during night shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 258 analyzed
The owner uses a variety of polite, templated responses that frequently acknowledge specific staff members mentioned in reviews. While most responses are generic, they effectively mirror the sentiment of the reviewer and provide a direct phone number to address specific complaints.
Personalized based on this facility's data
Key Review Excerpts
“The atmosphere is serene, and the staff are consistently professional, compassionate, and attentive. They truly listen and respond to the needs of both patients and families.”
“My 86 year old mom was completely immobile when she arrived and went back home with a walker 2.5 months later! They did a great job with her Rehab and she loved it at Ignite Webster.”
“Really bad service, they literally left someone who had a hand surgery and diabetic to eat their meal unattended and never checked her blood sugar on time.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints that led to deficiencies regarding improper physical restraint use and mental health treatment in 2023. The facility shows recurring problems across surveys with fire safety, care planning, and medication management. Multiple deficiencies persist across both 2023 and 2025 surveys, including fire drills, smoke barriers, and oxygen equipment safety, suggesting ongoing challenges with correcting issues despite the facility reporting correction dates.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ignite Medical Resort Webster, LLC
for profit
IGNITE TEAM PARTNERS, LLC
ANNE EXLEY
Ignite Medical Resorts
22 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 7 (Highest rating)
Owners
Ignite Webster Jv, LLC
Owner · Organization
Ignite-Villa Holdco LLC
Owner · Organization
Berger Fam Tr Ua 06252014
Owner (parent company) · Organization
Blue Pearl Financial LLC
Owner (parent company) · Organization
Gold Pearl, LLC
Owner (parent company) · Organization
Ignite Post Acute Solutions LLC
Owner (parent company) · Organization
Israel Family Investment Trust
Owner (parent company) · Organization
Israel Investment Tr
Owner (parent company) · Organization
Prestige Worldwide Webster, LLC
Owner (parent company) · Organization
Stern Family Investment Tr
Owner (parent company) · Organization
Carr, Jared
Owner (parent company)
Exley, Anne
Owner (parent company)
Gillis, Karen
Owner (parent company)
Gobst, Ryan
Owner (parent company)
Jablonski, Nicole
Owner (parent company)
Mcfarlane, John
Owner (parent company)
Rose, Marc
Owner (parent company)
Shearer, Rachel
Owner (parent company)
Thengil, Mathew
Owner (parent company)
White, Jim
Owner (parent company)
Berger, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Yehudis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Official Website
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