Ignite Medical Resort Webster, LLC
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 592 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation due to its outstanding therapy teams and hotel-like cleanliness. However, if your loved one has complex medical needs like diabetes, you should closely monitor and ask specifically about their protocols for timely blood sugar checks and night-shift responsiveness.
Google Reviews
Google Reviews
592 reviews on Google“Families considering Ignite Medical Resort Webster can expect a highly clean, modern, and professional environment that many describe as feeling more like a luxury hotel than a nursing home. While the physical therapy and nursing staff receive overwhelming praise for their compassion and skill, some families have reported serious concerns regarding medical oversight and inconsistent response times during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Immaculate and modern facility cleanliness
- Compassionate and attentive nursing staff
- High-quality security and patient safety measures
Concerns
- Inconsistent medical monitoring and response times (mentioned by 2 reviewers)
- Issues with dietary restrictions (e.g., gluten-free) (mentioned by 2 reviewers)
- Inconsistent laundry and personal item management
Rating Trends
Tap a year to see what changed
Distribution · 230 analyzed
How They Respond to Reviews
The owner uses a variety of polite, templated responses that frequently acknowledge specific staff members mentioned in reviews. While most responses are generic, they effectively mirror the sentiment of the reviewer and provide a direct phone number to address specific complaints.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families' feedback online; how do you ensure that specific dietary needs, like gluten-free or other restrictions, are consistently managed in the kitchen?
- 2The facility looks incredibly modern and clean; what specific protocols do you have in place to maintain that level of cleanliness for the residents' rooms and common areas?
- 3Since the therapy teams have such a great reputation, could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 4With the CMS staffing rating being a bit lower than your other impressive scores, what steps is the facility taking to ensure there is consistent medical monitoring and timely responses during the night shifts?
- 5How does the nursing team handle medical emergencies or sudden changes in a resident's condition after regular business hours?
- 6What kind of daily activities or social events are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The atmosphere is serene, and the staff are consistently professional, compassionate, and attentive. They truly listen and respond to the needs of both patients and families.”
“My 86 year old mom was completely immobile when she arrived and went back home with a walker 2.5 months later! They did a great job with her Rehab and she loved it at Ignite Webster.”
“Really bad service, they literally left someone who had a hand surgery and diabetic to eat their meal unattended and never checked her blood sugar on time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to deficiencies regarding improper physical restraint use and mental health treatment in 2023. The facility shows recurring problems across surveys with fire safety, care planning, and medication management. Multiple deficiencies persist across both 2023 and 2025 surveys, including fire drills, smoke barriers, and oxygen equipment safety, suggesting ongoing challenges with correcting issues despite the facility reporting correction dates.
Jun 11, 2025Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 22, 2023Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Ignite Medical Resort Webster, LLC
for profit
IGNITE TEAM PARTNERS, LLC
ANNE EXLEY
Chain Affiliation
Ignite Medical Resorts
25 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Ignite Webster Jv, LLC
Owner · Organization
Ignite-Villa Holdco LLC
Owner · Organization
Berger Fam Tr Ua 06252014
Owner (parent company) · Organization
Blue Pearl Financial LLC
Owner (parent company) · Organization
Gold Pearl, LLC
Owner (parent company) · Organization
Ignite Post Acute Solutions LLC
Owner (parent company) · Organization
Israel Family Investment Trust
Owner (parent company) · Organization
Israel Investment Tr
Owner (parent company) · Organization
Prestige Worldwide Webster, LLC
Owner (parent company) · Organization
Stern Family Investment Tr
Owner (parent company) · Organization
Carr, Jared
Owner (parent company)
Exley, Anne
Owner (parent company)
Gillis, Karen
Owner (parent company)
Gobst, Ryan
Owner (parent company)
Jablonski, Nicole
Owner (parent company)
Mcfarlane, John
Owner (parent company)
Rose, Marc
Owner (parent company)
Shearer, Rachel
Owner (parent company)
Thengil, Mathew
Owner (parent company)
White, Jim
Owner (parent company)
Berger, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Yehudis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
592 reviews from families & visitors
Official Website
Visit ignitemedicalresorts.com
Medicare data downloads
Original nursing home datasets
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