Focused Care at Webster
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (68%)
- High RN turnover (60%)
Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · Worst in FOCUSED POST ACUTE CARE PARTNERS chain · No penalties on record · Abuse citation
What this means for your family
This facility offers an excellent admissions process and highly engaging activities for residents. However, families must be extremely vigilant regarding hygiene and call-light responsiveness, as multiple recent reports indicate serious lapses in basic care and cleanliness.
Google Reviews
Google Reviews
66 reviews on Google“Families considering Focused Care at Webster will find a polarizing environment. While many reviewers praise the compassionate leadership, specifically Bailee and Stacy, and highlight excellent activity programs, there are serious, recurring allegations regarding neglect, poor hygiene, and unresponsive call lights. Prospective families should weigh the high praise for the admissions and administrative staff against critical reports of inadequate resident monitoring and cleanliness issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing leadership
- Engaging activity and outing programs
- Professional admissions and business development process
- Cleanliness in certain wings/periods
Concerns
- Unresponsive call lights and delayed care (mentioned by 4 reviewers)
- Poor facility hygiene and unpleasant odors (mentioned by 3 reviewers)
- Staff inattentiveness or lack of urgency (mentioned by 3 reviewers)
- Presence of pests/roaches (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that almost exclusively redirect complainants to a specific phone number for corporate leadership. There is no attempt to address the specific allegations of neglect, hygiene, or staffing issues within the public forum.
Questions for Your Tour
- 1I've heard wonderful things about your activity and outing programs; could you tell me more about what a typical week looks like for residents?
- 2With the nursing leadership being a noted strength, how do you ensure that care remains consistent and attentive during shift changes?
- 3How does the team manage call lights to ensure that residents receive timely assistance when they need it?
- 4What specific protocols are in place to maintain deep cleaning and a fresh environment throughout all the different wings of the facility?
- 5How does the nursing staff handle medical emergencies or sudden changes in a resident's condition during the night?
- 6What steps is the facility currently taking to address recent inspection findings and improve overall staffing levels?
Personalized based on this facility's data
Key Review Excerpts
“The care that is provided at this community is impeccable!”
“Everytime, we find my MIL soaking in her waste, no water in the jug, and no response to the call button.”
“Bailee LeCompte, Director of Business is amazing and someone that truly cares ! The process to find a new home for a loved one is emotionally challenging at best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against this facility, triggering 11 of 35 total deficiencies including serious issues with resident protection from abuse and neglect. The most recurring problems involve medication management, resident safety and protection, and care planning assessments. While the facility shows a pattern of correcting violations when cited, the frequency of family complaints and repeated issues with fundamental resident protections warrant careful consideration during any visit.
Mar 10, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 18, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Oct 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 30, 2025Routine8
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 30, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Oct 8, 2025
$18,315
Ownership & Operations
Who Operates This Facility
Fpacp Webster, LLC
for profit
FOCUSED POST ACUTE CARE PARTNERS MANAGEMENT, LLC
KRISTIN N TURNER
Chain Affiliation
Focused Post Acute Care Partners
25 facilities nationwide
Chain avg rating: 2.2/5 · Rank 21 of 25 (Worst)
Ownership & Management
Owners
Fpacp Webster LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit fpacp.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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