Matthews Memorial Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 7)
- High staff turnover (57%)
Below average in LA · Critically understaffed (RN) · Above average staffing · Below chain average · $36,140 in fines
What this means for your family
While the facility is frequently praised for its cleanliness and friendly atmosphere, there are serious, recurring reports of patient neglect and slow response times. We strongly recommend visiting during off-hours and speaking directly with current families to verify if the care levels match your expectations.
Google Reviews
Google Reviews
60 reviews on Google“Matthews Memorial Health Care Center receives highly polarized feedback, with many reviewers praising the facility's cleanliness and friendly staff, while others report severe concerns regarding patient neglect. Families considering this facility should be aware of significant allegations involving slow response times, poor communication, and inadequate care, which stand in stark contrast to the positive experiences reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and courteous staff
- Effective rehabilitation therapy department
Concerns
- Neglect and slow response to patient needs (mentioned by 3 reviewers)
- Poor communication and dismissiveness toward families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is active in responding to online feedback; how do you incorporate family input into your daily care plans?
- 2With a capacity of 124 residents, what specific steps do you take to ensure that staff remain attentive and responsive to individual needs throughout the day?
- 3Given the recent focus on improving communication, what is the best way for our family to stay updated on our loved one's health and daily progress?
- 4We see that your rehabilitation department is highly regarded; how do you coordinate that therapy with the nursing staff to ensure consistent care?
- 5What protocols are in place to ensure that residents receive timely assistance when they call for help, especially during evening or weekend hours?
- 6Could you walk us through how you handle medical emergencies or sudden changes in a resident's condition, and how quickly you involve family members?
Personalized based on this facility's data
Key Review Excerpts
“The building is very clean and smells great!”
“This nursing home was wonderful, I was treated with respect and had great care there. If I need to go back to a nursing home then this the one I wish for.”
“Worst care I've ever seen, sat and waited for hours just for someone to come check on my grandpa. Pulled the fall cord and no one came for about 3 hours”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports at this facility, triggering 14 of 33 total deficiencies across recurring problems in resident rights communication, daily care assistance, and care planning. Issues persist across surveys, with the same deficiencies appearing multiple times between 2023-2024, including repeated failures to properly notify families of resident incidents and provide adequate personal care. All violations show correction dates, but the pattern of recurring problems in basic care areas warrants careful consideration.
Feb 11, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 4, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 4, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 20, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 10, 2024Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
May 2, 2024
$36,140
Ownership & Operations
Who Operates This Facility
Matthews Memorial Health Care Center
for profit
Chain Affiliation
The Beebe Family
48 facilities nationwide
Chain avg rating: 2.6/5 · Rank 32 of 48
Ownership & Management
Owners
Medico LLC
Owner · Organization
Annie Mae Matthews Properties, LLC
Owner (parent company) · Organization
Kisatchie Health, LLC
Owner (parent company) · Organization
Shelton, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit matthewsmemorialnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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