Regency Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 7 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 5)
- High staff turnover (69%)
- High RN turnover (60%)
Bottom 25% in IA · Below recommended RN staffing · Worst in MGM HEALTHCARE chain · $165,860 in fines
What this means for your family
Regency Care Center shows strong performance in rehabilitation and family communication, making it a potential candidate for post-fall recovery. However, given the severe historical allegations regarding medical oversight, families should conduct a thorough tour and ask specific questions about their medical protocols and staffing ratios to ensure your loved one's safety.
Google Reviews
Google Reviews
7 reviews on Google“Regency Care Center receives polarized feedback, with some families praising the rehabilitation services and compassionate end-of-life care, while others report severe concerns regarding medical oversight and quality of care. While recent reviews highlight an attentive staff and successful recovery outcomes, past reports have cited significant issues with organizational competence and patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Effective rehabilitation therapy
- Responsive communication with families
- Supportive assisted living environment
Concerns
- Lack of medical attention and organizational oversight (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing ratings, could you walk me through how your team ensures consistent, daily medical oversight and responsiveness for each resident?
- 2I noticed that medication management is a high priority for our family; what specific protocols do you have in place to ensure accuracy and timely administration?
- 3We value quality nutrition, so could you tell me about your current dining program and how you are working to improve the meal experience for residents?
- 4I saw that your team has engaged with families online; how do you typically keep families informed and involved when it comes to their loved one's care plan?
- 5What does a typical day look like in terms of social engagement and activities to ensure residents feel active and connected within the community?
- 6How does your facility handle urgent medical changes or emergencies, and what is your process for communicating those situations to family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff kept me continually updated throughout her time in the facility. When I called for information, they always responded.”
“My Mom went through rehabilitation at their care center after suffering a major fall. She has now been on the assisted living side for almost a year. The manager and staff are AWESOME!”
“My mother was there 2 1/2 months and they killed her due to lack of attention or caring, lack of medical knowledge and procedures, extremely unorganized.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering 31 deficiencies at Regency Care Center, with recurring issues in nursing staffing, care planning, and medication management appearing consistently across recent surveys. The facility has corrected all cited deficiencies, but the pattern of complaints suggests ongoing concerns about basic care quality and safety oversight that families should investigate thoroughly during visits.
Dec 30, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 20, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 16, 2025Routine5
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 16, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 17, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 27, 2024Routine11
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Aug 20, 2025
$78,497
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 12, 2026InspectionClean
Fed violations: 13, State violations: 1
Jan 7, 2026ComplaintClean
Fed violations: 0, State violations: 0
Dec 30, 2025ComplaintClean
Fed violations: 2, State violations: 0
Oct 1, 2025ComplaintClean
Fed violations: 0, State violations: 0
Aug 20, 2025ComplaintClean
Fed violations: 6, State violations: 1
Apr 29, 2025InspectionClean
Fed violations: 0, State violations: 0
Apr 16, 2025InspectionClean
Fed violations: 4, State violations: 0
Jan 7, 2025ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Regency Care Center
for profit
Chain Affiliation
Mgm Healthcare
33 facilities nationwide
Chain avg rating: 2.2/5 · Rank 21 of 30 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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