Assisted Living

Regency Assisted Living

Name: Public quality & inspection record for Regency Assisted Living
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Regency Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

815 High Road, Norwalk, IA 50211|60 beds|Licensed & Active

Google rating

3.3/5

based on 7 Google reviews

(515) 981-4576 Directions

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What this means for your family

While some families report excellent experiences with rehabilitation and end-of-life care, the facility has faced severe accusations regarding medical oversight and quality of care. We strongly recommend that you conduct an unannounced visit and ask specifically about their medical staffing ratios and procedures for handling resident health changes.

Google Reviews

7 reviews on Google

“Regency Assisted Living receives polarized feedback, with some families praising the compassionate care and responsiveness of the staff, particularly in rehabilitation and end-of-life support. However, other families have raised serious allegations regarding medical negligence, poor food quality, and a perceived focus on profit over patient well-being.”

Quality Themes

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Strengths

Compassionate end-of-life care
Effective rehabilitation services
Responsive communication with families

Concerns

Allegations of medical negligence and lack of oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 8 analyzed

How They Respond to Reviews

14%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1I noticed that end-of-life care is a strength here; could you walk me through how your team supports families and residents during those sensitive transitions?
2We have some concerns regarding oversight and medical safety; what specific protocols do you have in place to ensure consistent medication management and daily clinical supervision?
3Since communication with families is a priority for you, how do you keep us updated on any changes in our loved one's health or daily well-being?
4I see that you have a capacity of 60 residents; how does this size influence the personalized attention and rehabilitation services you are able to provide?
5Dining is a big part of daily life—could you tell me about your current approach to meal quality and how you incorporate resident feedback into the menu planning?
6Given the recent feedback regarding your facility's operations, what steps is the leadership team taking to improve the overall resident experience and address these concerns?

Personalized based on this facility's data

Key Review Excerpts

“The staff took great care of my Grandmother in her final days. A thankless job, they were always professional and understanding. The staff kept me continually updated throughout her time in the facility.”

Grandchild of long-term resident · 2023★★★★★

“My mother was there 2 1/2 months and they killed her due to lack of attention or caring, lack of medical knowledge and procedures, extremely unorganized.”

Daughter of resident · 2023★☆☆☆☆

“My Mom went through rehabilitation at their care center after suffering a major fall. She has now been on the assisted living side for almost a year. The manager and staff are AWESOME!”

Daughter of resident · 2025★★★★★

Source: 7 Google reviews

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

14deficiencies

Mar 17, 2026ComplaintNo deficiencies

Clean