Accura Healthcare of South Des Moines
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

Watch Accura Healthcare of South Des Moines
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (56%)
- High RN turnover (77%)
Bottom 25% in IA · Below recommended RN staffing · Above average staffing · Worst in ACCURA HEALTHCARE chain · $60,559 in fines
What this means for your family
While the facility's memory care unit is highly regarded for its design, the recent trend of negative reviews regarding staffing and discharge practices is concerning. We strongly recommend that families monitor call-light response times during a visit and clarify the facility's criteria for discharge to ensure they align with your loved one's recovery needs.
Google Reviews
Google Reviews
27 reviews on Google“Accura Healthcare of South Des Moines (formerly Fleur Heights) receives highly polarized feedback, with some families praising the staff's compassion and the facility's cleanliness, while others report severe concerns regarding staffing levels and patient safety. Several reviewers highlight the facility's memory care unit as a positive, but critics frequently cite issues with slow response times, poor communication, and discharge practices driven by insurance limits rather than patient readiness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Dementia-focused memory care design
- Effective in-house therapy team
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 2 reviewers)
- Discharge practices perceived as prioritizing insurance limits over patient recovery (mentioned by 2 reviewers)
- Poor communication and unprofessional conduct from administrative or social work staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your 4-star staffing rating, how do you ensure that residents receive timely assistance when they press their call lights during peak hours?
- 2I noticed some concerns regarding discharge planning; could you walk me through your process for ensuring a resident is truly ready to transition home or to a lower level of care?
- 3How does your leadership team approach communication with families, and what is the best way for us to stay updated on our loved one's daily progress?
- 4Since medication management is a top priority for us, could you explain the specific oversight process you use to ensure accuracy and safety for residents?
- 5What steps are you taking to improve the dining experience and variety of meal options for residents?
- 6How do you handle medical emergencies or urgent changes in a resident's condition during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The new Memcare living space is so lovely and pertinent to one living with dementia and being a woman. It is safe, comfortable and very perfectly dementia focused design!”
“Way to short staffed, some days took over 45 minutes to get someone to my room after hitting call button. Social worker Janiece was not friendly caught her in multiple lies regarding my care.”
“This nursing home and staff did an exemplary job! Covid did work its evil into the home. But these great people kept going. Mary died and we know they cared for till the end.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious recurring issues that warrant careful consideration, with 93 deficiencies across 12 surveys, most triggered by family complaints. The most persistent problems involve abuse and neglect protection, nursing staffing shortages, and medication management errors. These critical issues—particularly multiple abuse/neglect deficiencies spanning from late 2023 through mid-2024—appear repeatedly despite reported corrections, suggesting systemic problems. While the facility claims to correct violations, the pattern of similar deficiencies recurring indicates ongoing challenges in maintaining consistent, safe care standards.
Sep 18, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 24, 2025Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 17, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 22, 2024Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Aug 22, 2024Complaint9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Apr 25, 2024
$30,675
Payment Denial
Apr 25, 2024
30-day denial
Fine
Nov 2, 2023
$21,957
Payment Denial
Nov 2, 2023
28-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Apr 16, 2026ComplaintClean
Fed violations: 0, State violations: 0
Oct 10, 2025ComplaintClean
Fed violations: 0, State violations: 0
Sep 18, 2025ComplaintClean
Fed violations: 1, State violations: 0
Aug 15, 2025InspectionClean
Fed violations: 0, State violations: 0
Jul 24, 2025InspectionClean
Fed violations: 3, State violations: 0
Feb 21, 2025ComplaintClean
Fed violations: 0, State violations: 0
Feb 17, 2025ComplaintClean
Fed violations: 4, State violations: 1
Sep 16, 2024InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Accura Healthcare of South Des Moines
for profit
Chain Affiliation
Accura Healthcare
41 facilities nationwide
Chain avg rating: 2.4/5 · Rank 34 of 37 (Worst)
Ownership & Management
Owners
Babb, Kevin
Owner
Conner, Jennifer
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit accura.healthcare
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
John's Harbor Memory Loss Center
3.3 miMemory Care · Des Moines, IA
Prairie Hills at Des Moines
4.0 miMemory Care · Des Moines, IA
Regency Assisted Living
4.3 miAssisted Living · Norwalk, IA
University Park Nursing and Rehabilitation Center
4.4 miNursing Home · Des Moines, IA
Arbor Heights at University
4.4 miAssisted Living · Des Moines, IA
Rose of Des Moines
4.5 miAssisted Living · Des Moines, IA