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Nursing HomeMedicaid

Cherry Hill for Nursing and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

38410 Cherry Hill Road, Westland, MI 48185127 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 67 Google reviews

5
4
3
2
1
Cherry Hill for Nursing and Rehabilitation Nursing Home in Westland, MI — Street View
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What this means for your family

While the facility has undergone recent renovations and maintains a strong rehabilitation team, the recurring reports of neglect and poor communication are deeply concerning. If you consider this facility, we strongly recommend conducting unannounced visits and speaking directly with current residents' families to verify that staffing levels and hygiene standards meet your expectations.

Google Reviews

Google Reviews

67 reviews on Google
Cherry Hill for Nursing and Rehabilitation receives highly polarized feedback, with some families praising the renovated facility and friendly staff, while others report severe concerns regarding neglect and poor medical oversight. While some visitors highlight a welcoming, home-like environment, multiple accounts describe critical issues with hygiene, understaffing, and a lack of communication during medical emergencies. Families should be aware of the significant disparity between positive testimonials and reports of life-threatening lapses in care.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean4.0Activities7.0Meds2.0Memory5.0Comms2.0ValueN/A

Strengths

  • Renovated, clean facility
  • Friendly and welcoming front-line staff
  • Effective rehabilitation therapy team
  • Homely, comfortable atmosphere

Concerns

  • Neglect regarding hygiene (residents left in soiled undergarments) (mentioned by 6 reviewers)
  • Understaffing leading to slow response times (mentioned by 5 reviewers)
  • Poor communication with families during medical emergencies (mentioned by 4 reviewers)
  • Inadequate medical oversight and medication management (mentioned by 3 reviewers)
  • Difficulty reaching the facility by phone (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.02020(2)4.02021(4)3.02022(11)4.82023(18)3.22024(12)2.02025(10)4.72026(13)

Distribution · 70 analyzed

5
40
4
9
3
0
2
3
1
18

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
  • 2With your focus on rehabilitation, what specific protocols do you have in place to ensure consistent hygiene and personal care throughout the day?
  • 3Given the current staffing levels, what is your process for managing call lights and ensuring residents receive timely assistance when they need it?
  • 4How do you keep families updated during medical emergencies, and what is your standard protocol for communicating changes in a resident's health status?
  • 5What steps are you taking to improve the reliability of your phone system so that families can easily reach the nursing station when they have questions?
  • 6Beyond the therapy sessions, what types of social activities or programs do you offer to help residents feel at home and connected to the community?

Personalized based on this facility's data


Key Review Excerpts

My father especially loved PT and OT. He looked forward to it every day. Steve went above and beyond to have my father engage in activities that were of interest to him.

Rehab patient's family · 2024★★★★

Even tho staff was friendly they were very unorganized & very short staffed. Friend was left in dirty feces for hours, and call light response time was very long wait.

Visitor · 2022★★☆☆☆

I’ve worked in healthcare for 17 years and was very disappointed with the care my grandmother received... she was not checked on regularly, her undergarments were not changed and she was left slumped over in a chair, barely clothed.

Long-term resident's family · 2024☆☆☆☆
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.06hrs
75%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
MI
4.2%
Wayne
14.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.0%
Better than Avg
Here
15.0%
US
19.5%
MI
19.5%
Wayne
23.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
14.4%
MI
11.2%
Wayne
11.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
93.4%
MI
95.2%
Wayne
88.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.3%
MI
13.1%
Wayne
12.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
MI
95.0%
Wayne
92.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.8%
Worse than Avg
Here
60.8%
US
79.7%
MI
79.5%
Wayne
69.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.9%
Mixed vs Avgs
Here
76.9%
US
81.8%
MI
83.0%
Wayne
72.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Wayne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (9.8)
13 complaint-triggered

This facility shows concerning patterns with recurring safety and medication management issues alongside families filing multiple complaints. Fire safety systems, emergency preparedness, and medication labeling problems appear repeatedly across surveys from 2023-2026, indicating persistent compliance struggles. Family complaints have triggered inspections involving resident rights violations, abuse protection failures, and care planning deficiencies, suggesting ongoing quality concerns that warrant careful evaluation before choosing this facility.

Jan 15, 2026Routine
12
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 15, 2026Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 4, 2025Complaint
4
0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Oct 24, 2024Routine
14
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Oct 24, 2024Complaint
3
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 27, 2024Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cherry Hill for Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Lme Family Holdings

Chain Size

15 facilities nationwide

Chain avg rating: 2.2/5 · Rank 5 of 15

Ownership & Management

Owners

Admn Group LLC

Owner · Organization

24%

Samara Holdings Company LLC

Owner · Organization

26%

Glatzer, Akiva

Owner (parent company)

26%

Key personnel

Advanced Care Consultants LLCManagerClinical Consulting Services LLCManagerSummation Financial Services LLCManagerBuckman, SethManager8410 Westland Property LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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