Cherry Hill for Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 67 Google reviews

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What this means for your family
While the facility has undergone recent renovations and maintains a strong rehabilitation team, the recurring reports of neglect and poor communication are deeply concerning. If you consider this facility, we strongly recommend conducting unannounced visits and speaking directly with current residents' families to verify that staffing levels and hygiene standards meet your expectations.
Google Reviews
Google Reviews
67 reviews on Google“Cherry Hill for Nursing and Rehabilitation receives highly polarized feedback, with some families praising the renovated facility and friendly staff, while others report severe concerns regarding neglect and poor medical oversight. While some visitors highlight a welcoming, home-like environment, multiple accounts describe critical issues with hygiene, understaffing, and a lack of communication during medical emergencies. Families should be aware of the significant disparity between positive testimonials and reports of life-threatening lapses in care.”
Quality Themes
Tap a score for detailsStrengths
- Renovated, clean facility
- Friendly and welcoming front-line staff
- Effective rehabilitation therapy team
- Homely, comfortable atmosphere
Concerns
- Neglect regarding hygiene (residents left in soiled undergarments) (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor communication with families during medical emergencies (mentioned by 4 reviewers)
- Inadequate medical oversight and medication management (mentioned by 3 reviewers)
- Difficulty reaching the facility by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2With your focus on rehabilitation, what specific protocols do you have in place to ensure consistent hygiene and personal care throughout the day?
- 3Given the current staffing levels, what is your process for managing call lights and ensuring residents receive timely assistance when they need it?
- 4How do you keep families updated during medical emergencies, and what is your standard protocol for communicating changes in a resident's health status?
- 5What steps are you taking to improve the reliability of your phone system so that families can easily reach the nursing station when they have questions?
- 6Beyond the therapy sessions, what types of social activities or programs do you offer to help residents feel at home and connected to the community?
Personalized based on this facility's data
Key Review Excerpts
“My father especially loved PT and OT. He looked forward to it every day. Steve went above and beyond to have my father engage in activities that were of interest to him.”
“Even tho staff was friendly they were very unorganized & very short staffed. Friend was left in dirty feces for hours, and call light response time was very long wait.”
“I’ve worked in healthcare for 17 years and was very disappointed with the care my grandmother received... she was not checked on regularly, her undergarments were not changed and she was left slumped over in a chair, barely clothed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring safety and medication management issues alongside families filing multiple complaints. Fire safety systems, emergency preparedness, and medication labeling problems appear repeatedly across surveys from 2023-2026, indicating persistent compliance struggles. Family complaints have triggered inspections involving resident rights violations, abuse protection failures, and care planning deficiencies, suggesting ongoing quality concerns that warrant careful evaluation before choosing this facility.
Jan 15, 2026Routine12
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 15, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 4, 2025Complaint4
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Oct 24, 2024Routine14
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 24, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 27, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Cherry Hill for Nursing and Rehabilitation
for profit
Chain Affiliation
Lme Family Holdings
15 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 15
Ownership & Management
Owners
Admn Group LLC
Owner · Organization
Samara Holdings Company LLC
Owner · Organization
Glatzer, Akiva
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit cherryhillnursing.com
Medicare data downloads
Original nursing home datasets
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