Regency at Canton
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 286 Google reviews
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What this means for your family
Regency at Canton offers excellent physical therapy and a clean, modern environment, making it a strong choice for short-term rehab if you can be physically present to advocate for your loved one. However, the recurring reports of slow call-button response times and neglectful nursing care are critical red flags. If you choose this facility, ensure you have a plan for frequent daily visits to monitor hygiene and medication adherence.
Google Reviews
Google Reviews
286 reviews on Google“Regency at Canton is a polarizing facility where experiences range from excellent rehabilitation care to reports of severe neglect. While many families praise the clean, modern building and the effectiveness of the physical therapy team, a significant number of reviewers report dangerous lapses in basic care, including long response times for call lights, poor hygiene, and medication errors. Families considering this facility should be aware of the stark contrast between the high-quality therapy services and the inconsistent, sometimes neglectful, nursing and aide support.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, modern, and well-maintained facility
- Spacious, comfortable private rooms
- Engaging and consistent activity programs
Concerns
- Extremely slow or ignored call button response times (mentioned by 14 reviewers)
- Poor hygiene and neglect of basic patient care (e.g., changing soiled linens/briefs) (mentioned by 11 reviewers)
- Inconsistent or poor quality of food (cold, bland, or inappropriate for diets) (mentioned by 9 reviewers)
- Medication management errors and delays (mentioned by 6 reviewers)
- Understaffing leading to staff being rude or dismissive (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 229 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the physical and occupational therapy teams receive high praise; how do you integrate those services into a resident's daily routine?
- 2We understand that timely assistance is important to our family; what is your current protocol for responding to call buttons and ensuring residents receive help promptly?
- 3Could you walk us through your process for medication management and how you ensure accuracy and timeliness for residents?
- 4With the feedback regarding dining experiences, what steps are you taking to ensure that meals are served at the right temperature and meet specific dietary requirements?
- 5I see that you are very active in responding to family feedback online; how do you use that communication to improve the daily quality of care and hygiene standards?
- 6What is your current staffing strategy to ensure that residents receive consistent support and attention throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“My elderly family member was sent to Regency at Canton to receive care and physical therapy to help strengthen him. He arrived in good condition, but within just a few days, he had to be rushed to the emergency room. There, we learned he had suffered hip and rib fractures that required lifesaving surgery.”
“My mom has been here about 5 times in the last 10 years for various reasons. She loves the nursing staff and physical therapists. Overall it is a nice facility and she is happy to be there.”
“The nursing staff was rude, impatient, and unwilling to work with us. My grandmother was a resident here for about a month and my only regret in her care over the past several years was allowing her to stay at Regency.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety issues and families have filed multiple complaints that triggered investigations. The most frequent problems involve accident prevention and safety hazards (cited three times), abuse/neglect reporting procedures, and food safety standards. While all deficiencies show correction dates, the repeated citations for resident safety and the eight complaint-triggered investigations suggest ongoing challenges with consistent care quality and safety protocols that families should carefully evaluate during visits.
Apr 14, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 25, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Jun 13, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 7, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 14, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jun 25, 2025
$17,345
Fine
Aug 14, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Regency at Canton
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 53 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
286 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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