Regency, a Villa Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 306 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 8.0)
Below average in MI · Critically understaffed (RN) · Below chain average · $15,593 in fines
What this means for your family
While some families report positive experiences with the rehab therapy team, the facility struggles with significant sanitation and staffing consistency issues. If you choose this facility, we strongly recommend visiting frequently at different times of the day to monitor hygiene and ensure your loved one's care needs are being met, as response times to call lights are a recurring concern.
Google Reviews
Google Reviews
306 reviews on Google“Regency, A Villa Center receives highly polarized feedback, with some families praising the compassionate, friendly staff and effective rehab therapy, while others report severe neglect and unsanitary conditions. Recurring complaints focus on persistent odors, slow response times to call lights, and inconsistent hygiene care for residents. While the facility is undergoing renovations, families should be aware of the significant disparity in care quality reported between different floors and shifts.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective rehabilitation therapy programs
- Welcoming and helpful administrative team
- Flexible 24/7 visitation policy
Concerns
- Persistent, offensive odors (urine/feces) throughout the facility (mentioned by 14 reviewers)
- Slow or ignored call light response times (mentioned by 9 reviewers)
- Inconsistent hygiene and toileting assistance (mentioned by 8 reviewers)
- Understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication regarding medical status and care plans (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 165 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Regency offers a 24/7 visitation policy, which is wonderful; how do you ensure that family members are kept well-informed about their loved one's medical status and care plan changes throughout their stay?
- 2Given the facility's size, what is your current process for monitoring and responding to call lights to ensure residents receive timely assistance?
- 3We have read some concerns regarding the environment; could you walk us through your daily housekeeping and sanitation schedule to ensure the facility remains fresh and clean for residents?
- 4With your rehabilitation therapy program being a noted strength, how do you integrate those therapy goals into the daily routine and hygiene assistance for residents who require extra support?
- 5I see that you actively engage with online feedback; how do you use that input from families to improve your internal processes, specifically regarding medication management and dining experiences?
- 6In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were nice! They are remodeling and seeing the work is an eyesore, and the smell was offensive! They NEED a better cleaning crew, but I was so happy to see one of my BEST friends (brother) being properly cared for.”
“The building has seen better days. It’s pretty dated and run down... The staff and the care they give patients is 100% what really matters, and the staff and care they give here is fantastic.”
“My mother has been here for 3 weeks... the nurse practitioner decided she wasn't going to order her seizure medicine. The NP refused to call and speak to the family member facilitating care... and refuses to share the health care plan with the family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing concerns with families filing 22 complaint-triggered deficiencies across surveys, indicating persistent problems with resident rights, care planning, and safety supervision. Recent issues from 2024-2025 include problems with resident transfers, protection from abuse and neglect, and accident prevention, with some deficiencies still awaiting correction as of January 2026. While most violations have been corrected, the recurring pattern of complaints suggests systemic care quality issues that warrant careful investigation before placement.
Jan 16, 2026Routine13
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 16, 2026Complaint3
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 29, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 7, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 1, 2024Routine13
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Ownership & Operations
Who Operates This Facility
Regency, a Villa Center
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 18
Ownership & Management
Owners
Omnia Opco Holdings LLC
Owner · Organization
Aaron Family Investment Trust
Owner (parent company) · Organization
Ab Investment Trust U/a/d 01/03/23
Owner (parent company) · Organization
Todd a Stern 2015 Irrv Ins Tr
Owner (parent company) · Organization
Aaron, Jonathan
Owner (parent company)
Baumol, Yehoshua
Owner (parent company)
Graf, Marcella
Owner (parent company)
Kroll, Gabriel
Owner (parent company)
Nagel, Steven
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
306 reviews from families & visitors
Official Website
Visit regencyvhc.com
Medicare data downloads
Original nursing home datasets
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