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Nursing HomeMedicaid Investigative

Regency, a Villa Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

12575 S Telegraph Rd, Taylor, MI 48180244 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 306 Google reviews

5
4
3
2
1
Regency, a Villa Center Nursing Home in Taylor, MI — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (18 vs median 8.0)

Below average in MI · Critically understaffed (RN) · Below chain average · $15,593 in fines

Source: Medicare data

What this means for your family

While some families report positive experiences with the rehab therapy team, the facility struggles with significant sanitation and staffing consistency issues. If you choose this facility, we strongly recommend visiting frequently at different times of the day to monitor hygiene and ensure your loved one's care needs are being met, as response times to call lights are a recurring concern.

Google Reviews

Google Reviews

306 reviews on Google
Regency, A Villa Center receives highly polarized feedback, with some families praising the compassionate, friendly staff and effective rehab therapy, while others report severe neglect and unsanitary conditions. Recurring complaints focus on persistent odors, slow response times to call lights, and inconsistent hygiene care for residents. While the facility is undergoing renovations, families should be aware of the significant disparity in care quality reported between different floors and shifts.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean2.0Activities7.0Meds3.0Memory2.0Comms3.0ValueN/A

Strengths

  • Friendly and compassionate nursing staff
  • Effective rehabilitation therapy programs
  • Welcoming and helpful administrative team
  • Flexible 24/7 visitation policy

Concerns

  • Persistent, offensive odors (urine/feces) throughout the facility (mentioned by 14 reviewers)
  • Slow or ignored call light response times (mentioned by 9 reviewers)
  • Inconsistent hygiene and toileting assistance (mentioned by 8 reviewers)
  • Understaffing leading to neglect (mentioned by 6 reviewers)
  • Poor communication regarding medical status and care plans (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2343.72022(17)3.32023(28)2.92024(39)3.32025(37)4.32026(44)

Distribution · 165 analyzed

5
82
4
23
3
4
2
6
1
50

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that Regency offers a 24/7 visitation policy, which is wonderful; how do you ensure that family members are kept well-informed about their loved one's medical status and care plan changes throughout their stay?
  • 2Given the facility's size, what is your current process for monitoring and responding to call lights to ensure residents receive timely assistance?
  • 3We have read some concerns regarding the environment; could you walk us through your daily housekeeping and sanitation schedule to ensure the facility remains fresh and clean for residents?
  • 4With your rehabilitation therapy program being a noted strength, how do you integrate those therapy goals into the daily routine and hygiene assistance for residents who require extra support?
  • 5I see that you actively engage with online feedback; how do you use that input from families to improve your internal processes, specifically regarding medication management and dining experiences?
  • 6In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating with the resident's primary physician?

Personalized based on this facility's data


Key Review Excerpts

The nurses were nice! They are remodeling and seeing the work is an eyesore, and the smell was offensive! They NEED a better cleaning crew, but I was so happy to see one of my BEST friends (brother) being properly cared for.

Long-term resident's family · 2024★★★★

The building has seen better days. It’s pretty dated and run down... The staff and the care they give patients is 100% what really matters, and the staff and care they give here is fantastic.

Memory care family member · 2022☆☆☆☆

My mother has been here for 3 weeks... the nurse practitioner decided she wasn't going to order her seizure medicine. The NP refused to call and speak to the family member facilitating care... and refuses to share the health care plan with the family.

Resident's family · 2026☆☆☆☆
Source: 306 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.21hrs
28%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility41.5%
Worse than Avg
Here
41.5%
US
93.4%
MI
95.2%
Wayne
90.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility64.6%
Worse than Avg
Here
64.6%
US
95.5%
MI
95.0%
Wayne
91.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
19.4%
MI
20.2%
Wayne
17.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
15.5%
MI
15.0%
Wayne
16.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
14.4%
MI
11.2%
Wayne
10.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
15.3%
MI
13.1%
Wayne
11.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
79.8%
MI
79.5%
Wayne
65.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility33.8%
Worse than Avg
Here
33.8%
US
81.8%
MI
83.0%
Wayne
69.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
MI
1.2%
Wayne
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Well above state avg (9.8)
18 complaint-triggered
$15,593 in fines

This facility has significant ongoing concerns with families filing 22 complaint-triggered deficiencies across surveys, indicating persistent problems with resident rights, care planning, and safety supervision. Recent issues from 2024-2025 include problems with resident transfers, protection from abuse and neglect, and accident prevention, with some deficiencies still awaiting correction as of January 2026. While most violations have been corrected, the recurring pattern of complaints suggests systemic care quality issues that warrant careful investigation before placement.

Jan 16, 2026Routine
13
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jan 16, 2026Complaint
3
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Jul 29, 2025Complaint
3
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 7, 2025Complaint
2
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 19, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 1, 2024Routine
13
0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regency, a Villa Center

Organization Type

for profit

Chain Affiliation

Chain Name

Villa Healthcare

Chain Size

18 facilities nationwide

Chain avg rating: 2.6/5 · Rank 10 of 18

Ownership & Management

Owners

Omnia Opco Holdings LLC

Owner · Organization

100%

Aaron Family Investment Trust

Owner (parent company) · Organization

Ab Investment Trust U/a/d 01/03/23

Owner (parent company) · Organization

Todd a Stern 2015 Irrv Ins Tr

Owner (parent company) · Organization

Aaron, Jonathan

Owner (parent company)

Baumol, Yehoshua

Owner (parent company)

Graf, Marcella

Owner (parent company)

Kroll, Gabriel

Owner (parent company)

Nagel, Steven

Owner (parent company)

Key personnel

Aaron, JonathanManagerBaumol, YehoshuaManagerGraf, MarcellaManagerHoskins-Jones, TrenneseManagerSingerman, JosephManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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