American House Southland
Families consistently rate this highly — reviewers highlight clean, well-maintained apartments. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
While the facility's administrative team and physical environment receive consistent praise, there are serious, recurring allegations regarding the third-party care provider, AdvisaCare. When touring, we strongly recommend asking for a clear explanation of how the facility oversees this external company and requesting to speak with families who have loved ones receiving direct care services.
Google Reviews
Google Reviews
37 reviews on Google“American House Southland receives highly polarized feedback, with many residents and families praising the facility's management and staff kindness, while others report severe concerns regarding the third-party care provider, AdvisaCare. While the physical environment is frequently described as clean and well-maintained, critics highlight significant issues with unprofessionalism, neglect, and poor food quality. Families should be aware that the quality of care may depend heavily on the specific staff members and the external care company involved.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained apartments
- Helpful and welcoming administrative staff
- Proactive management communication
- Engaging activity coordination
Concerns
- Unprofessional and neglectful behavior by AdvisaCare staff (mentioned by 4 reviewers)
- Poor food quality and inconsistent preparation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve the daily dining experience?
- 2Could you walk me through how you oversee and coordinate care with third-party providers like AdvisaCare to ensure consistent support for residents?
- 3Since you have a robust activity calendar, what are some of the most popular ways residents stay connected and engaged with each other throughout the week?
- 4Given the focus on maintaining a clean and well-kept environment, what is your process for handling maintenance requests or apartment updates?
- 5How does your leadership team ensure that the quality of care remains consistent across all levels of living, especially for those requiring more specialized attention?
- 6What protocols do you have in place to ensure that resident dietary preferences and nutritional needs are consistently met during meal times?
Personalized based on this facility's data
Key Review Excerpts
“My uncle lived at American House in Taylor for two years. We were very happy with the overall management and operations of this location. The apartments are nicely laid out, clean and well maintained.”
“Colleen was the first person I had a welcoming appointment with. She was Very positive and helpful with my mom's transition from townhome to her new apartment living.”
“AdvisaCare staff is very disrespectful, attitudes, and overall unprofessional, they leave residents unattended, in urine, with open bed sores and wombs, they need NEW MANAGEMENT, and STAFF.”
Ownership & Operations
Who Operates This Facility
Ah Taylor Subtenant, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit americanhouse.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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